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Description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO solutions, we pride ourselves on facilitating career growth while empowering our partners to deliver exceptional customer experiences across the globe.

Job Overview

We are currently seeking a motivated professional for a Hungarian Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity to join the thriving Customer Support Services industry, offering a perfect blend of professional development and a premium lifestyle, with full relocation support provided.

Key Responsibilities

• Provide high-quality technical and functional support to customers via phone, email, and live chat.
• Ensure timely resolution of customer queries, upholding the standards of the Customer Support Services industry.
• Maintain a deep knowledge base of products to offer accurate and efficient solutions to end-users.
• Navigate complex customer interactions with empathy, professionalism, and native-level language proficiency.
• Collaborate with international teams to identify trends and improve overall service delivery.
• Document all interactions accurately within the CRM system to ensure transparent account management.
• Contribute to the positive reputation of the brand by delivering a world-class customer service experience.

Requirements

• Native or fluent Hungarian (spoken and written) is mandatory for this role.
• Proficiency in English to effectively communicate within our diverse, multinational office environment.
• Previous experience in the Customer Support Services industry is considered a strong advantage.
• Valid EU passport or work permit to ensure seamless employment in Sofia.
• Strong problem-solving skills and the ability to thrive in a fast-paced, results-oriented setting.
• A passion for people and a commitment to maintaining high standards of service excellence.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training programs to ensure your success in the role.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package including flight, airport transfer, and temporary hotel accommodation.
• Generous Monthly Performance Bonus tied to your KPIs.
• €1,500 Signing Bonus (one-time) for all new hires joining our team.
• Opportunities for rapid career progression and professional development.

Life in Bulgaria

Choosing to pursue jobs in Bulgaria means opting for a country that perfectly balances history with modern energy. Bulgaria offers a vibrant social scene, a low cost of living, and breathtaking landscapes ranging from the Balkan Mountains to the Black Sea coast. As a hub for Hungarian-speaking jobs, Sofia has become a multicultural hotspot that welcomes international talent with open arms and mild, pleasant weather throughout the year.

Beyond the workplace, life in Bulgaria is defined by its rich culinary traditions, world-class nightlife, and friendly local culture. Our relocation package ensures you transition smoothly to your new home, allowing you to focus on enjoying the high quality of life that makes Bulgaria such an appealing destination for expatriates. Secure your future with this Hungarian Speaking Support Specialist position in Bulgaria today.

How to Apply

If you are ready to take the next step in your career and join one of the most exciting Hungarian-speaking jobs on the market, we encourage you to click Apply Now. Join our team at Mercier Consultancy Group and redefine your professional future.

Warm regards,
The Recruitment Team at Mercier Consultancy Group