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Description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier global talent and industry-leading corporations. As we continue to expand our reach in the Customer Support Services sector, we remain committed to securing the best career opportunities for professionals looking for prestigious jobs in Bulgaria.

Job Overview

We are currently seeking a dynamic and service-oriented professional to join our team in Sofia for a Slovak Speaking Solutions Consultant position in Bulgaria. This role is perfect for those searching for high-impact Slovak-speaking jobs where you can provide elite-level support while building a successful career in the heart of Europe’s BPO hub.

Key Responsibilities

• Act as the primary point of contact for clients, delivering exceptional service within the Customer Support Services industry.
• Resolve complex inquiries through telephone, email, and live chat, ensuring high levels of customer satisfaction.
• Maintain comprehensive knowledge of company products and services to provide accurate and effective solutions.
• Collaborate with internal teams to streamline service delivery and improve overall support processes.
• Document all interactions meticulously in the CRM system to track trends and identify service improvements.
• Participate in ongoing training sessions to stay updated with industry standards and technical advancements.
• Represent the company brand with professionalism, ensuring all communications align with our premium quality standards.

Requirements

• Native or fluent Slovak (spoken and written) is absolutely essential for this role.
• Valid EU passport (mandatory) to facilitate your transition to our team.
• Professional proficiency in English to collaborate within our international corporate environment.
• Strong problem-solving skills and a passion for providing world-class Customer Support Services.
• Excellent communication skills and the ability to build rapport with a diverse client base.
• Previous experience in a customer-facing role is an advantage but not strictly required.

Benefits

What We Offer

• Competitive Monthly Salary that rewards your linguistic skills and professional expertise.
• Fully Paid Training to ensure you have the tools to succeed in your career.
• Comprehensive Health Insurance and additional wellness benefits.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your transition to your new home seamless.
• Monthly Performance Bonus linked to your productivity and service quality.
• Exposure to international business environments through our prestigious Slovak-speaking jobs.
• And Much More...

Life in Bulgaria

Bulgaria is a hidden gem that offers an incredible quality of life, blending ancient history with a modern, vibrant lifestyle. When you pursue jobs in Bulgaria, you gain access to breathtaking mountain ranges, beautiful Black Sea beaches, and a climate that boasts four distinct, enjoyable seasons. The culture is warm and welcoming, making it the perfect setting to grow your career while exploring a new, exciting environment.

Living in Bulgaria offers a cost-effective lifestyle without compromising on leisure or social experiences, featuring excellent local cuisine and a lively café culture. With our support, relocating to Bulgaria is entirely stress-free, allowing you to focus on your professional development as a Slovak Speaking Solutions Consultant position in Bulgaria. Join the growing community of international professionals choosing to build their future in this dynamic, fast-evolving country.

How to Apply

If you are ready to take the next step in your career with a leading firm in the Customer Support Services industry, we want to hear from you. Please submit your updated CV today to be considered for this elite opportunity. Click Apply Now to join our team at Mercier Consultancy Group.