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Description

Turkish Speaking Jobs In Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across the continent. With a proven track record of placing thousands of professionals in rewarding careers, we specialise in matching the right people with the right opportunities in dynamic, growth-oriented environments. At Mercier Consultancy Group, we are committed to supporting every candidate through a seamless, fully guided relocation and onboarding experience.

Job Overview

We are actively seeking passionate and driven Turkish-speaking professionals to fill our exciting Turkish Speaking Jobs In Bulgaria position in Bulgaria, based on-site in the vibrant capital city of Sofia. This outstanding opportunity within the Customer Support Services industry is perfectly suited to individuals who thrive in fast-paced, people-focused environments and who are eager to build a fulfilling international career. If you are searching for Turkish-speaking jobs that offer genuine career progression, a competitive rewards package, and the excitement of living abroad, this role is your ideal next step.

Key Responsibilities

• Deliver high-quality, professional customer support to Turkish-speaking clients via phone, email, and live chat channels, ensuring every interaction meets the highest service standards.
• Handle customer enquiries, complaints, and service requests efficiently, providing accurate information and timely resolutions in accordance with company guidelines.
• Identify customer needs and recommend appropriate products, services, or solutions to enhance the overall customer experience within the Customer Support Services environment.
• Log and document all customer interactions accurately in the company's CRM system, maintaining detailed and up-to-date records for quality and compliance purposes.
• Collaborate closely with team leaders, quality assurance specialists, and other departments to continuously improve service delivery processes and customer satisfaction scores.
• Escalate complex or unresolved customer issues to the appropriate senior support tiers or specialist teams in a professional and timely manner.
• Participate actively in regular training sessions, team briefings, and performance reviews to develop your skills and stay informed about product or process updates.
• Consistently meet or exceed individual and team KPIs, including response time targets, customer satisfaction ratings, and first-contact resolution benchmarks.

Requirements

• Native or fluent Turkish language skills, both spoken and written, are essential for this role — this is a core requirement for all Turkish-speaking jobs in our portfolio.
• Valid EU passport is mandatory for eligibility to work on-site in Sofia, Bulgaria.
• A good command of English (B1 level or above) to communicate effectively within an international workplace environment.
• Previous experience in customer support, customer service, or a related field within the Customer Support Services industry is advantageous, though not strictly required — we welcome enthusiastic candidates eager to learn.
• Strong interpersonal and communication skills with a genuine passion for helping customers and resolving challenges effectively.
• Ability to work on a rotational shift schedule, including evenings and weekends, in line with the operational demands of a Customer Support Services environment.
• Proficiency in using digital tools, CRM platforms, and standard office applications such as Microsoft Office or Google Workspace.

Benefits

What We Offer

• Competitive Monthly Salary benchmarked to the local market and your level of experience.
• Fully Paid Training programme to ensure you are fully equipped and confident from day one.
• Comprehensive Health Insurance coverage for your peace of mind throughout your employment.
• Fully Paid Relocation Package including return flight to Sofia, airport transfer, and hotel accommodation upon arrival — we handle everything so you can focus on your new journey.
• Monthly Performance Bonus rewarding your dedication, hard work, and outstanding customer service results.
• €1,500 Signing Bonus (one-time payment) awarded to all new hires upon joining — a warm welcome from Mercier Consultancy Group.
• Structured career development pathways and promotion opportunities within a growing international organisation.
• A multicultural, inclusive, and supportive team environment in the heart of Sofia.
• And Much More...

Life in Bulgaria

Relocating to Bulgaria is an experience that surprises and delights in equal measure. Sofia, Bulgaria's dynamic and ever-evolving capital, is a city where ancient history meets a thriving modern culture — home to stunning Roman ruins, orthodox cathedrals, vibrant café culture, and a buzzing nightlife scene. Bulgaria enjoys a wonderfully diverse climate, with warm, sun-drenched summers perfect for exploring the country's breathtaking landscapes, from the majestic Rila Mountains to the golden Black Sea coastline, and mild winters that make city living comfortable and enjoyable throughout the year.

One of the most compelling reasons professionals choose to build their careers in Bulgaria is the exceptional quality of life it offers at a remarkably affordable cost of living. Bulgaria is renowned for its rich culinary traditions, warm hospitality, and a growing expat community that makes settling in feel effortless. Whether you are savouring traditional Bulgarian cuisine at a local mehana, discovering mountain villages, or enjoying the thriving arts and music scene in Sofia, Bulgaria offers a lifestyle that is both enriching and inspiring — making it one of Europe's most attractive destinations for international professionals seeking Turkish-speaking jobs and a fresh start abroad.

How to Apply

Are you ready to take the next exciting step in your career and explore one of the most rewarding Turkish Speaking Jobs In Bulgaria available today? Do not miss this exceptional opportunity to join a world-class Customer Support Services team in the heart of Sofia with the full backing of Mercier Consultancy Group behind you. Click Apply Now to submit your application and one of our dedicated recruitment specialists will be in touch promptly to guide you through the next steps. We look forward to welcoming you to the Mercier Consultancy Group family — your new adventure in Bulgaria starts here.