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Description

Join Mercier Consultancy MD as a Back Office Gaming Support Specialist with German, and experience the beauty of Greece while working in an exciting and innovative industry. This role is perfect for individuals who are detail-oriented and passionate about providing exceptional back office support to ensure a superior gaming experience for our customers.

Key Responsibilities

• Provide comprehensive back office support for gaming-related inquiries from German-speaking customers via various communication channels.
• Coordinate with technical and operational teams to troubleshoot and resolve issues efficiently.
• Create and maintain accurate records of customer interactions, internal processes, and issue resolutions.
• Identify opportunities for process improvements to enhance operational efficiency and customer satisfaction.
• Maintain up-to-date knowledge of gaming products, industry trends, and regulations.
• Engage in training sessions to continuously develop your skills in gaming support.

Requirements

• Fluency in German (both oral and written) is essential; proficiency in English is advantageous.
• Experience in customer support or administrative roles, ideally in the gaming or entertainment industry.
• Strong analytical and problem-solving skills, with an eye for detail.
• Excellent written and verbal communication skills, with a commitment to delivering exceptional customer service.
• Able to work efficiently within a team and adapt to a dynamic work environment.
• Familiarity with CRM systems and standard office software tools.
• Willingness to relocate to Greece for work and embrace a new cultural experience.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. 2 Extra Salaries Per Year
5. Fully Paid Training
6. Health Insurance
7. And Much More...