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Description

Additional Information

Front of House Staff - Blue Man Group Orlando

Theatre Operations 

On-Call Position 

Blue Man Group Orlando is looking for on-call Front of House Staff.

Overview: The Front of House Staff position is a vital role that ensures smooth guest traffic flow, supports audience safety and comfort, maintains venue cleanliness, and delivers exceptional service. This role plays a key part in creating memorable experiences for guests while upholding Blue Man Group values and artistic vision.

Key Responsibilities:This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Greet guests with a polite and friendly manner;
• Scan and verify tickets and direct guests to their seats;
• Inform guests about the location of the restrooms, concessions, and exits;
• Monitor audience safety, comfort, and adherence to show policies;
• Provide prompt and courteous responses to audience inquiries and concerns;
• Assist with late seating and emergency situations, including evacuations when necessary;
• Execute assigned in-show Front of House cues seamlessly;
• Monitor the audience to prevent unauthorized photography, video recording, or audio taping;
• Assist guests with disabilities or other impairments, as needed;
• Perform pre- and post-show clean-up of all guest areas;
• Assist with restocking, cleaning and sales within the concessions area as needed
• Provide educated answers to guest questions and be able to provide detailed information regarding BMG show details and general information about the neighborhood (parking, directions, restaurants, etc);
• All other work-related duties as assigned.

• Experience in guest service-based industries;
• Ability to collaborate effectively within a team environment and adapt to changing circumstances;
• Consistent professional and neat presentation following food safety hygiene guidelines;
• Comfort working in a high-energy loud, environment with varying temperatures and climates;
• Ability to stand for extended periods of time;
• Strong organizational and communication skills;
• Adhere to and promote all Occupational Safety and Health Administration (OSHA) regulations as they pertain to the safe operation of all elements related to the show; participate in all required health and safety classes and emergency rescue procedure training;
• Contribute to a safe and positive working environment at all times by adhering to and following all Cirque du Soleil Entertainment Group standards, values, policies and regulations pertaining to safety using equipment and established working methods;
• Assist other departments when necessary for cross-departmental support;
• Ability to learn and operate a point-of-sale system and retain operational knowledge;
• At least 2 years of previous experience, or in a similar environment;
• Fluent in English, both written and spoken; Ability to clearly and effectively communicate via headset;
• Availability to work varied shifts, including weekends and holidays;
• Ability to perform the essential functions of the job including, but not limited to: climbing, crouching, kneeling, standing, lifting, sometimes for extended amounts of time; lifting at least 50lbs, working with limited to no visibility; Full list of essential functions will be sent in the offer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions;
• Verification of the right to work in the United States for Cirque du Soleil Entertainment Group, as demonstrated by completion of the Form I-9 upon hire and the submission of acceptable documentation (as noted on the Form I-9) verifying one’s identity and work authorization.