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Description

At Accellor, we are a trusted digital transformation partner that uses best-of-breed Cloud technology to deliver superior customer engagement and business effectiveness for clients. We’ve created an atmosphere that encourages curiosity, constant learning, and persistence. We encourage our employees to grow and explore their interests. We cultivate an environment of collaboration, autonomy, and delegation – we know our people have a strong work ethic and a sense of pride and ownership over their work. They are passionate, eager, and motivated – focused on building the perfect solution but never losing sight of the bigger picture.

Role: Product Manager, Store Digital Tools — Advisor Assistant App

Reports To: Senior Product Leader, Store Technology

About the Role:

Our customer is a world-leading omni-channel retailer of beauty products, driven by a commitment to innovation and providing a best-in-class client experience, both online and in physical stores. The Store Digital team is responsible for equipping our Beauty Advisors with the modern technology they need to deliver personalized, high-touch service that defines the customer experience.

You will own the strategy, roadmap, and execution for the Advisor Assistant App, a mission-critical B2E (Business-to-Employee) mobile application used by every Beauty Advisor in our fleet of stores. This product is the essential tool for clienteling, product education, and in-the-moment customer service, directly impacting on store conversion rates, client loyalty, and the overall efficiency of our store teams.

Key Responsibilities:

Product Strategy & Vision:

• Vision & Roadmap: Define and communicate a clear, multi-year product vision and roadmap for the Advisor Assistant App, aligning it with our commercial and client experience goals.
• Discovery: Conduct user research, store visits, and data analysis to deeply understand the pain points and opportunities for Beauty Advisors, transforming qualitative insights into actionable product features.

Feature Development & Execution:

• Clienteling & Personalization: Develop features that seamlessly integrate Beauty Insider data, purchase history, and client preferences directly into the Advisor's workflow, enabling truly personalized recommendations and follow-ups.
• Store Operations Integration: Collaborate closely with the Store Operations, Inventory Management (SIm), and Merchandising teams to integrate real-time data (e.g., stock levels, price changes, product attributes) into the Advisor experience, minimizing friction in the sales process.
• AI/ML Integration: Identify opportunities to embed intelligent features, such as AI-powered shade matching, personalized regimen building, or predictive product recommendation models, into the app.
• Agile Leadership: Write clear, concise user stories, manage the product backlog, and lead agile ceremonies (sprint planning, grooming, reviews) for a dedicated engineering team.

Stakeholder Management & Metrics:

• Cross-Functional Partnership: Act as the primary liaison between Engineering, Design (UX/UI), Store Operations, Training, and Marketing teams.
• Success Metrics: Define, track, and report on key performance indicators (KPIs) related to the app, including:
• Advisor utilization rate and engagement.
• Time-to-task completion (e.g., time to find product information).
• Store conversion rate lift attributable to app usage.
• Client retention and repeat visit rates.

Requirements

• Experience: 10+ years of experience in Product Management, preferably working on B2E (Business-to-Employee) or high-volume Retail/Omnichannel applications.
• Technical Acumen: Proven ability to partner with software engineers and architects to discuss technical trade-offs, scalability, and deployment considerations for mobile applications.
• Analytical Skills: Proficient in using data and analytics tools (e.g., Adobe Analytics, Power BI) to inform product decisions and measure outcomes.
• User Focus: Strong user experience (UX) sensibilities and a commitment to designing intuitive, high-quality mobile interfaces for frontline workers.
• Communication: Exceptional written and verbal communication skills, capable of presenting complex concepts to senior leadership and translating business needs into technical requirements.

Preferred Qualifications

• Direct experience with clienteling, CRM, or loyalty systems in a retail environment.
• Background in the Beauty, Luxury Goods, or Specialty Retail sectors.
• Certified Scrum Product Owner (CSPO) or similar Agile certification.
• Experience launching and scaling products on native iOS/Android platforms.