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Description

Project Manager – Mitigation & Large Loss

Type: Full-Time, Permanent, Direct Hire - Must currently live within 90 minutes of one of our locations.
Location: Petaluma, CA 94952
Reports to: DOO
Travel: Regional within CA
Comp: OTE $125k-$145k

*** Please ensure you read through the entire job posting to better understand the work model, expectations, requirements, location, compensation and qualification requirements for this role. ***

❗ Read This First

This is not a "desk job" where you manage spreadsheets from a distance. At Critical Control, Project Management means being the tip of the spear in high-stakes environments. You will be responsible for leading teams through complex large commercial losses and fast-paced residential projects alike.

We are a tech-forward restoration company. We don't do things "the old way" just because it’s familiar; we use custom technology and data-driven processes to disrupt a stagnant industry. If you are uncomfortable with rapid change, high accountability, or rolling up your sleeves in the field, this role is not for you. We only hire A+ players who want to win.

🎯 The Mission

Own the entire lifecycle of mitigation projects—from the initial emergency response to the final invoice approval. You are responsible for ensuring every job, whether a $1M commercial loss or a residential water damage, is executed with surgical precision, maintaining elite customer service, and protecting the company's gross profit targets.

Requirements

🛠️ Your Responsibilities

🌊 Full-Spectrum Mitigation (Water, Fire, Mold)

• Expert Oversight: Serve as the subject matter expert on-site for water, fire, and mold remediation for both commercial and residential properties.
• Resource Allocation & Cost Oversight: Rigorously manage and monitor all resources – equipment, labor, and subcontractors – to meet project goals while controlling costs
• Protocol Management: Ensure all drying logs, moisture maps, and IICRC standards are strictly followed and documented in real-time.
• Safety & Quality: Direct the setup of specialized equipment and containment to ensure a "five-star" outcome on every site.
• Safety and Regulatory Compliance Oversight: Enforce strict safety protocols and ensure full regulatory compliance on every loss site. A large loss PM should verify that all operations meet OSHA and EPA standards and that workers follow proper PPE, hazard mitigation, and containment procedures

🏢 Commercial & Residential Leadership

• Complex Management: Lead large-scale commercial projects ($500K+) and manage high-profile stakeholders, including facility managers and executives.
• Residential Focus: Manage residential claims with the same level of precision, ensuring homeowners feel supported and informed throughout the process.
• Vendor Coordination: Manage third-party vendors, industrial hygienists, and subcontractors to keep jobs moving at high velocity.

📑 Claims & Invoice Management

• Adjuster Relations: Act as the primary technical point of contact for insurance adjusters, navigating the claims process with transparency and expertise.
• Invoice Approval: Own the responsibility for getting invoices approved; you must be able to justify scopes and documentation to ensure full and timely payment.
• Scoping & Estimating: Work with the estimating team to ensure accurate, defensible scopes that capture the full extent of the loss.

✈️ CAT Responder (Travel Team)

• Deployment Ready: Be prepared to deploy within 4 hours of notice for regional or national catastrophe (CAT) work.
• Field Command: Operate effectively in chaotic, resource-constrained environments during hurricanes, freezes, or wildfires.

📈 KPIs & Performance

• Profitability: Maintain Gross Profit (GP) targets across all assigned projects.
• Adjuster Approval Rate: Achieve 95%+ approval on submitted invoice packages with minimal pushback.
• Cycle Time: Ensure documentation and "clean" invoice packages are ready within 48 hours of job completion.
• Customer Experience: Maintain a 5-star rating and high NPS scores from both residential and commercial clients.

✅ You Are

• A Restoration Veteran: 5+ years in the industry with strong experience in large commercial losses and residential mitigation.
• IICRC Certified: WRT and ASD are required; AMRT and FSRT are highly preferred.
• A Tech-Forward Operator: You view CRM hygiene and mobile documentation as a weapon, not a chore.
• Mobile: Willing and able to travel for extended periods (1-2 months at a time) for CAT work.

🚫 You Are Not

• A "Firefighter" Hero: We don't want someone who thrives on chaos; we want someone who builds systems to prevent it.
• Tech-Resistant: If you still rely on paper notes and "the way we've always done it," you won't survive here.
• Office-Bound: This role requires you to be in the field, leading your crews and managing the site.

Benefits

🚀 Why Critical Control?

• Hyper-Growth: We are scaling nationally; your career path is as big as your results.
• Elite Support: We provide the best field tech, company vehicles, and administrative support so you can focus on execution.
• Values First: We live by three core values: Make it Happen, Do the Right Thing, and Elevate.
• Employer-sponsored medical, dental, vision coverage 
• Personal wellness program
• Paid holidays, vacation, and sick time

Learning & Development:

• High growth potential as we grow
• E-learning training courses and Career pathing support
• Company-sponsored leadership and mentoring program

Other Perks:

• No micro-management
• Culture immersion events
• Company provided phone, laptop, and apparel
  

As a national employer, we consider numerous factors when determining compensation, including the specific job responsibilities, your geographical location, and your level of experience. For this role, we estimate a target pay range and budget [Expected OTE $125k - $145k yearly salary] 

Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. Critical Control is proud to be an Equal Opportunity Employer. The Company will consider for employment qualified applicants with arrest and conviction records.

Equal Opportunity Employer/Veterans/Disabled

For more information on Critical Control, please visit our website - www.criticalcontrol.co - or our social channels like LinkedIn. On our career site, you will find some of the key steps you can expect to guide you along the way.