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Hybrid Technical Solutions Engineer Technical Solutions Engineer

Eigen Labs · United States Of America · Hybrid

About the job

About Eigen LabsEigen Labs is more than just a leading name in the blockchain space. We’re the driving force behind EigenLayer, a game-changing solution that revolutionizes crypto-economic security. Imagine a world where blockchain projects break free from the shackles of the scaling trilemma and capital limitations.We’re building a platform to deliver security to novel distributed applications. In today's blockchain ecosystem, each service is typically secured by its own tokenized trust-network. With EigenLayer, services can build upon the established security of the Ethereum trust network, unlocking untold scalability while maintaining security and decentralization.THE ROLEAs the team’s first Technical Support Engineer, this hire will play a critical role in supporting a large number of customer bases within the EigenLayer ecosystem. You will be the bridge between our innovative technology and the community’s needs. We are seeking out a technical expert who can provide rapid and effective solutions. Someone who is capable of enhancing and improving the experience of dApp users, developers, and business partners.What You Will Do

  • Provide support to dApp users and other customer bases, assisting with technical diagnosis and problem solving while helping implement solutions.
  • Helping create, track and manage multiple ticket systems
  • Managing and supporting users within Discord, Slack, and Telegram, and Intercom
  • Proactively writing new documentation updates and user guides
  • Quickly and confidently triage support tickets based on a scalable framework
  • Answering general protocol questions
  • Enhancing long-term support projects to ensure ecosystem growth
  • Leading initiatives to improve the speed and quality of communications
What You Will Bring
  • Proven experience in a technical support or solutions engineering role
  • In depth knowledge of blockchain and/or decentralized application concepts, components and ecosystems (i.e. PoS, validation, block explorers, smart contracts, etc).
  • Front end development (Javascript/Typescript)
  • Experience deploying and maintaining from the following: Rust, NodeJS, Foundry, Anvil Docker, Typescript, and Solidity
  • Excellent problem-solving skills and the ability to triage and address support tickets efficiently
  • Exceptional communication skills, with experience managing and engaging with online communities
NICE TO HAVE
  • Professional blockchain industry experience
  • dApp Development experience
  • Hands on experience working with Proof of Stake systems
In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. The annual salary range for this position is $150,000 - $220,000. Other rewards may include short- and long-term incentives, and program-specific awards. In addition, Eigen Labs provides various employee benefits, including:
  • Employer-covered Medical, Dental, and Vision plans
  • 401k
  • Unlimited Paid Time Off
  • 12 weeks of fully paid maternity and paternity leave
This is not a guarantee of compensation, final offer amounts may vary based on various factors including but not limited to: professional work history/experience, depth of skills demonstrated through interview process, and geographic location|