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Description

A career with Gravity Payments is an opportunity to be on a collaborative team where creative leadership, passion for progress, and responsibility are paramount. Our team members focus and commit to providing for our clients and our community because we care deeply for others.  

Core Responsibilities

Sales:

• Proactively identify and engage potential clients by visiting local businesses in person.
• Own the full sales cycle, from scheduling meetings and presenting solutions to closing deals and fostering long-term partnerships.
• Consistently exceed sales targets through relationship-building and strategic outreach.
• Expand our network of local merchants, driving growth and team success.
• Strengthen client retention, generate referrals, and create new revenue opportunities through proactive engagement.

Account Management:

• Implement proactive strategies to strengthen relationships, identify retention opportunities, and drive referrals. 
• Manage a portfolio of merchant accounts, ensuring ongoing satisfaction through regular check-ins, contract renewals, and rate reviews.
• Introduce and implement new financial services to maximize value for existing clients.
• Facilitate virtual and phone-based account maintenance as needed.
• Collaborate across departments to swiftly resolve client challenges and maintain seamless service.
• Participate in weekly strategy meetings to share progress, address challenges, and refine sales tactics while engaging in continuous learning through role-plays to enhance skills and sales effectiveness.

Core Competencies

• Exceptional Communication and Interpersonal Skills: Ability to listen actively, build rapport, and articulate ideas clearly. This includes effective written and verbal communication, with a focus on engaging diverse communities.
• Bilingual Proficiency: Fluency in both Spanish and English, both written and verbal
• Problem-Solving and Customer-Centric Focus: A genuine desire to understand and solve problems for clients. This means prioritizing their needs and building long-term relationships based on trust, not just closing a sale. You must be able to think critically and offer valuable solutions that go beyond a simple transaction.
• Proactive and Adaptable Mindset: A self-starter who takes the initiative to explore new avenues for growth and a willingness to adapt to challenges. You must be persistent and resilient in a dynamic environment, always seeking to improve processes and client outcomes.
• Strong Organizational and Collaborative Skills: The ability to effectively manage multiple tasks, prioritize a workload, and maintain efficiency while working closely with colleagues. You should be able to contribute to a shared team success and enjoy collaborating on projects.
• Professional Development: A demonstrated interest in continuous learning and professional growth. We are looking for someone who is motivated by the opportunity to develop new skills and take on greater responsibility over time.
• Team-Oriented Motivation: A demonstrated drive to contribute to the overall success of a team and help colleagues succeed. You should be someone who is motivated by group achievements and positive feedback, not just individual metrics.

Requirements

Desired Skills:

• 2+ years of experience in a customer-facing role such as outside sales, customer support, project management, or account management. We value experience in building and nurturing relationships.
• Experience using a CRM (Customer Relationship Management) platform like Salesforce or similar tools.

This job description is a snapshot of the role at this moment in time. As our organization evolves, so do our roles. Responsibilities may shift to meet changing business needs. We seek individuals who are adaptable, proactive, and open to growth as we continue to move forward together.

Additional Requirements

• Must have access to a wired internet connection with access to at least a 25 megabits per second (mbps) download and 20 mbps upload speed connection.
• Must be located in and able to work in Los Angeles, California. 
• Must have your own vehicle/transportation.

Benefits

• Compensation: Competitive wage with Profit Sharing. Base pay without commissions and a unique opportunity to earn a share in company success.
• Comprehensive Benefits: Medical, dental, and vision coverage.
• Financial Security: 401(k) retirement plan and voluntary life insurance.
• Wellbeing: Time off when you need it, supporting both personal and professional sustainability. Open PTO available after one year.
• Career Growth: Training, mentorship, and development opportunities.
• Support & Stability: Short-term & long-term disability coverage and wellness resources.

The salary for this position is $80,000-$90,000. We may be open to negotiating outside of this range if the desired salary aligns with the needs of the candidate and the company.  

Gravity Payments is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity/expression, age, disability status, protected veteran status, or any other characteristic protected by law.

Gravity Payments collects and processes personal data in accordance with applicable data protection laws. If you are a California Job Applicant see the privacy notice for further details.