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Description

Rainbow Children's Hospital is seeking a dedicated and compassionate Customer Service Representative to join our dynamic team in a remote capacity. In this role, you will be the first point of contact for our patients and their families, providing essential assistance that reflects our commitment to excellent healthcare service. Your primary mission will be to ensure that every interaction with Rainbow Children's Hospital is positive, informative, and supportive. You will handle inquiries regarding our services, assist in appointment scheduling, and provide guidance on various processes. As we strive to create a comforting environment for children and their caregivers, your role is pivotal in fostering a sense of trust and understanding. The ideal candidate will possess exceptional communication and problem-solving skills, a passion for helping others, and the ability to thrive in a fast-paced, ever-changing environment. Working remotely, you will collaborate with our healthcare professionals and administrative teams to ensure seamless communication and service delivery. If you are enthusiastic about making a difference in the lives of children and their families, join us in providing top-notch care and support, and be part of a team that truly values compassion and community engagement.

Responsibilities

• Respond to patient inquiries via phone, email, and chat in a timely and professional manner.
• Assist in scheduling appointments and managing patient information effectively.
• Provide accurate information regarding our hospital services, procedures, and insurance verifications.
• Handle customer complaints with empathy and escalate issues when necessary to ensure resolution.
• Maintain a high level of knowledge about hospital policies and procedures to assist families accurately.
• Collaborate with healthcare providers and administrative staff to facilitate patient care and service improvement.
• Document all interactions and maintain up-to-date records of customer communications and feedback.

Requirements

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Proven experience in customer service, preferably in a healthcare setting.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Empathy and patience in dealing with patients and their families.
• Ability to work independently and manage time effectively in a remote environment.
• Familiarity with medical terminology and healthcare services is a plus.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Stock Option Plan