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Description

PLNAR is seeking a Strategic Solutions Manager to work across two critical segments of the claims ecosystem:

• Insurance Carriers
• Restoration / Water Mitigation Companies

This role sits at the intersection of consulting, technical sales, and strategic account management.

You will work closely with customers to understand their workflows, demonstrate PLNAR’s capabilities, and help them adopt solutions that improve claim documentation, estimating, and decision-making.

What You’ll Do

Partner with Strategic Customers

• Manage and grow relationships with insurance carriers and restoration organizations
• Serve as a trusted advisor to claims leaders, adjusters, operations teams, and executives
• Help customers evaluate how PLNAR can improve claim workflows and operational efficiency

Drive Product Adoption & Expansion

• Introduce customers to new PLNAR capabilities as they launch
• Identify opportunities to expand usage across teams, departments, and workflows
• Support renewal and expansion conversations

Deliver Consultative Solutions

• Understand customer claims workflows and operational challenges
• Demonstrate how PLNAR technology fits into the claims lifecycle
• Provide strategic recommendations on how to deploy and scale PLNAR solutions

Become a PLNAR Product Expert

• Develop deep understanding of PLNAR’s technology and roadmap • Translate technical capabilities into clear business value for customers
• Stay current on industry trends in claims technology and property documentation

Monitor Customer Success

• Track product adoption, usage trends, and customer outcomes
• Deliver Quarterly Business Reviews (QBRs) and strategic planning sessions

Collaborate Internally

• Work closely with Product, Engineering, and Leadership teams • Provide customer-driven insights that influence product development

Requirements

• 3+ years experience in insurance, consulting, or technology roles supporting property claims
• Experience working with insurance carriers, adjusters, or restoration companies
• Ability to understand customer workflows and recommend solutions
• Comfortable engaging both operational users and business owners
• Interested in understanding how new technology works
• Excited about working in an environment where new products launch frequently
• Strong interpersonal skills and ability to build long-term trusted partnerships
• Comfortable working in a fast-moving startup environment
• Able to operate independently in a remote role
• Experience with CRM systems and account planning tools
• Strong interdisciplinary technical skills across SaaS products
• Ability to travel 10-20%

Benefits

• Work at the forefront of AI-driven property claims technology
• Engage with both insurance carriers and restoration leaders shaping the future of claims
• Help bring innovative products to market and see their real-world impact
• Join a fast-growing InsurTech company with significant growth potential
• Remote-first culture with autonomy and accountability
• Private Health Insurance
• Unlimited PTO
• Variable compensation available