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Description

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a German Speaking Customer Support Representative within the dynamic field of AI technology, with an attractive paid relocation package to Greece. This role is perfect for individuals passionate about technology and customer care, looking to enhance their career while enjoying the beautiful Greek lifestyle.

Key Responsibilities

• Provide exceptional customer support to German-speaking clients in the AI tech sector via phone, email, and live chat.
• Assist customers with inquiries regarding AI products, features, and services, ensuring a thorough understanding of their needs.
• Resolve customer issues and complaints efficiently, maintaining a high standard of client satisfaction.
• Document all customer interactions accurately in our CRM system to facilitate improvement initiatives.
• Collaborate with technical teams to provide comprehensive solutions for customer inquiries.
• Stay up-to-date with the latest AI technology trends and product updates to enhance customer support.

Requirements

• Fluency in German (both written and spoken) is essential; knowledge of English is advantageous.
• Experience in customer service or support, particularly in the technology sector, is preferred.
• Strong communication skills with an understanding of customer relationship management.
• Excellent problem-solving skills and a proactive approach to addressing customer challenges.
• Familiarity with customer service software and CRM systems is beneficial.
• Able to work independently and as part of a global team in a remote working environment.
• Willingness to relocate to Greece and embrace its vibrant culture and lifestyle.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...