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Description

Join Mercier Consultancy MD as a German Speaking Payment Support Specialist in the vibrant FinTech industry. This exciting role comes with a paid relocation package to Greece, allowing you to work in a dynamic environment while experiencing the rich culture of this beautiful country.

In this position, you will provide essential support to our German-speaking clientele, ensuring they have a seamless experience with our payment solutions. Your role will be pivotal in maintaining high customer satisfaction and addressing any payment-related inquiries effectively.

Key Responsibilities

• Deliver outstanding support to German-speaking customers via various communication channels, including email, phone, and chat.
• Assist clients with payment processing queries and troubleshoot any issues they may encounter.
• Guide customers through our payment solutions, providing clear instructions and best practices.
• Document customer feedback and interactions to help improve services.
• Work closely with other departments to enhance our payment offerings and customer experience.
• Keep abreast of industry trends and advancements in payment technology to offer informed assistance.

Requirements

• Fluency in German (both spoken and written) is mandatory; English proficiency is a plus.
• Experience in customer service or support, particularly within the FinTech or payment sectors, is advantageous.
• Excellent interpersonal skills and a strong focus on customer satisfaction.
• Ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail.
• Technical proficiency and comfort using various software systems.
• Strong analytical and problem-solving skills.
• Readiness to relocate to Greece and engage with the local culture.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...