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Description

Mercier Consultancy is excited to offer a German Speaking Customer Support position specifically for Booking.com, including a paid relocation package to Athens, Greece. This is a fantastic opportunity for candidates fluent in German who are passionate about delivering exceptional customer service in the travel and hospitality industry.

Key Responsibilities

• Provide excellent customer support to German-speaking Booking.com clients through phone, email, and chat.
• Assist with booking inquiries, amendments, cancellations, and resolve any customer issues promptly and professionally.
• Ensure all interactions are handled with care and accuracy to maintain high customer satisfaction.
• Document all customer interactions thoroughly in the CRM system.
• Collaborate with Booking.com teams and internal departments to resolve complex issues.
• Stay updated on Booking.com policies, products, and industry trends to provide informed support.

Requirements

• Fluency in German (both written and spoken) is essential; knowledge of English is a plus.
• No experience needed, but willingness to learn! 
• Strong communication and problem-solving skills with a customer-centric approach.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Familiarity with CRM systems and customer service software is beneficial.
• Willingness to relocate to Athens, Greece, with paid relocation support provided.
• Positive attitude and commitment to delivering outstanding service.

Benefits

• Competitive Monthly Salary
• Fully Paid Relocation Package
• Fully paid training
• Airport Pick-Up 
• 2 Extra Salaries Per Year
• Health Insurance
• Continuous Support Before and During Your Stay in Greece Provided by Residents of Greece
• And many other benefits!