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Description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier global talent and industry-leading corporations. We specialize in bespoke recruitment solutions for Dutch-speaking jobs, ensuring our partners receive the highest standard of support while providing candidates with career-defining opportunities in the most vibrant regions, including competitive jobs in Bulgaria.

Job Overview

We are currently looking for a motivated professional to fill the Dutch Speaking - Customer Care Agent For Eneco position in Bulgaria. In this essential role, you will be the voice of Eneco, supporting customers through their energy transition and managing complex utility inquiries within a fast-paced, remote-friendly environment.

Key Responsibilities

• Act as the primary point of contact for Dutch-speaking clients regarding their energy accounts and service plans.
• Provide expert guidance on energy consumption, billing inquiries, and sustainable utility solutions.
• Manage incoming customer requests via phone, email, and digital chat platforms with efficiency and empathy.
• Maintain accurate records of customer interactions within our specialized energy industry CRM database.
• Troubleshoot technical or administrative issues related to energy meter readings and contractual agreements.
• Collaborate with internal departments to resolve escalated client concerns, ensuring long-term satisfaction.
• Adhere to strict quality and compliance standards required within the European energy sector.

Requirements

• Native or fluent Dutch (spoken and written) is mandatory for this position.
• Valid EU passport or legal right to work in Bulgaria.
• Proven experience in customer service or a related technical support role.
• Strong communication skills with a professional demeanor suitable for the energy industry.
• Ability to work independently in a remote setting while maintaining high productivity levels.
• Resilience and a proactive mindset to handle complex customer queries effectively.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on Eneco systems and the energy sector
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Attractive Monthly Performance Bonus
• Remote work flexibility within Bulgaria
• Access to professional development and career growth within an international consultancy

Life in Bulgaria

Embracing a career in Bulgaria offers an exceptional quality of life, blending historic charm with modern amenities. As one of the fastest-growing hubs for international business, Bulgaria provides a welcoming environment for expatriates, featuring stunning natural landscapes, a temperate climate, and a cost of living that allows you to enjoy a premium lifestyle. Choosing one of the many Dutch-speaking jobs here means joining a diverse, global community that thrives in the heart of the Balkans.

Beyond professional growth, you will enjoy the vibrant social scene, world-class cuisine, and the legendary hospitality that Bulgaria is known for. Our fully paid relocation package ensures your transition to Bulgaria is seamless, allowing you to settle in comfortably while you start your journey as a Customer Care Agent. Experience why so many professionals are choosing to build their future in Bulgaria today.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in the energy sector, we invite you to apply now. Simply submit your updated CV, and a member of the Mercier Consultancy Group recruitment team will be in touch to discuss your suitability for this exciting opportunity. We look forward to reviewing your application.