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Description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We are dedicated to facilitating seamless career transitions for professionals seeking high-impact roles within the dynamic Customer Support Services industry.

Job Overview

We are currently seeking a motivated professional for the Slovak Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity for individuals looking to build a career in the customer support services industry while enjoying a fully supported international relocation to a vibrant European capital.

Key Responsibilities

• Provide high-quality assistance to clients via phone, email, and live chat, upholding the standards of the customer support services sector.
• Resolve technical and non-technical inquiries with precision and efficiency to ensure maximum client satisfaction.
• Maintain detailed records of all interactions within the CRM system to track service performance.
• Collaborate with international teams to optimize support workflows and communication strategies.
• Adapt quickly to new software tools and internal processes as required by the fast-paced customer support services environment.
• Identify opportunities to improve the user experience through proactive feedback and creative problem-solving.
• Uphold the premium brand reputation of our clients by representing their values in every interaction.

Requirements

• Native or fluent Slovak (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to facilitate your move for these Slovak-speaking jobs.
• Strong communication skills and a passion for excellence in the customer support services industry.
• Professional demeanor and the ability to work effectively in an on-site office environment in Sofia.
• Previous experience in a customer-facing role is considered a distinct advantage.
• A proactive attitude and a willingness to embrace new cultures as part of your career journey in Bulgaria.

Benefits

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure your success in the customer support services industry.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) for a stress-free transition.
• Monthly Performance Bonus to reward your commitment and excellence.
• A clear path for career progression within the international operations of our partners.
• And Much More...

Life in Bulgaria

Choosing to work in Bulgaria offers an incredible balance of professional growth and an exceptional standard of living. Bulgaria is renowned for its diverse culture, rich historical background, and a stunning landscape that ranges from mountain resorts to coastal getaways, making it one of the most sought-after destinations for jobs in Bulgaria today.

With our comprehensive relocation support, moving to Bulgaria becomes a seamless experience, allowing you to focus on your new role and explore the vibrant local food scene and social life. Discover why so many professionals are choosing the Slovak Speaking Support Specialist position in Bulgaria to accelerate their careers and enjoy a high quality of life in a welcoming, affordable, and energetic environment.

How to Apply

If you are ready to take the next step in your career and join a leading team in the customer support services industry, we invite you to click Apply Now and submit your updated CV. Our team at Mercier Consultancy Group is eager to review your application and help you start your journey in Bulgaria.