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About the Role:

Grade Level (for internal use):

The Team:

Our Technology groups are dedicated to developing and supporting robust systems that deliver pricing, analytics, clearing, and calculation services for RVS Products.

Responsibilities & Impact:
As a member of the RVS TechOps team, you will play a crucial role in supporting mission-critical products. This position involves hands-on fault diagnosis, resolution, process creation, optimization, and knowledge sharing in a high-pressure, client-focused environment.

You will be integrated into the RVS business line, working on essential products. This role provides an exciting opportunity to engage in AWS migration projects, offering exposure to the comprehensive range of tasks required for transitioning products from on-premises to AWS.

• Serve as the Single Point of Contact (SPOC) for 2-3 products, taking ownership of end-to-end production support, incident management, and release management.
• Provide second-line technical support across various applications.
• Utilize strong technical skills and business acumen, combined with investigative techniques, to efficiently identify and resolve issues in a timely manner.
• Collaborate with the development team as necessary for third-line escalation.
• Implement and monitor system checks to enable early detection of potential issues, raising appropriate service outage tickets to initiate the incident management process when required.
• Lead and participate in disaster recovery processes for all products.

What We’re Looking For:

Basic Required Qualitifications
We seek an experienced technical resource with expertise in Java, Oracle, PL/SQL, Unix, and Shell Scripting, alongside a solid understanding of ITIL concepts related to incident and problem management.

• Take initiative and responsibility for support tools, ensuring consistency across project and process management.
• Demonstrate hands-on experience in fault diagnosis, resolution, knowledge sharing, and delivery in a high-pressure, client-focused environment.
• Engage in and lead Root Cause Analysis (RCA) for recurring incidents, providing effective solutions.
• Drive exceptional service levels for the business, effectively managing technology strategy development and ownership through defined processes.
• Act as the single point of contact for assigned functional and technical issues, ensuring that any operational or technical challenges are addressed daily to facilitate the successful implementation of projects across various functions.

Additional Information:
Ability to work hybrid in our Toronto office 2-3 days a week.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [email protected]. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.