Job Summary:
The Office Manager (Office Lead) is responsible for the day-to-day management of a dermatology medical office. This position oversees administrative and clinical support staff, ensures efficient operations, maintains office systems, and works closely with providers and other departments to deliver high-quality patient care and customer service.
Supervisory Responsibilities:
· Provides direct supervision to medical and administrative staff.
· Oversees scheduling, training, and performance evaluations.
· Ensures staff compliance with office policies, procedures, and standards.
Essential Job Functions:
· Supervise and coordinate the work of front office, back office, and support staff.
· Oversee daily office operations, ensuring a smooth and efficient workflow.
· Manage appointment scheduling, patient registration, check-in, and check-out processes.
· Provide support when needed, including:
o Answering phones.
o Assisting with check-in and check-out.
o Supporting medical assistants with patient care tasks.
· Order and maintain medical and office supplies to ensure all staff have the necessary tools and resources.
· Act as a liaison between providers, staff, and leadership to resolve operational issues.
· Uphold compliance with HIPAA, OSHA, and practice policies.
· Perform other duties as assigned.
FINANCIAL SUPPORT AND KEY PERFORMANCE INDICATORS
· Monitor office performance metrics and implement process improvements.
Oversee, expense monitoring, supply ordering, and vendor coordination.
Support billing and revenue cycle teams by ensuring accurate insurance information and prior authorization documentation, provider coding support, and minimizing denials.
SUMMARY:
· The office manager is essentially responsible for the efficient and effective functioning of the medical and administrative aspects of the office. They play a crucial role in ensuring that the office provides excellent patient care, runs smoothly, adheres to regulations, and attains and/or exceeds corporate goals and metrics.
Skills & Abilities:
- Must have strong aptitude and experience using the ModMed EMR
- Strong leadership, team development, organizational, and problem-solving skills.
- Excellent verbal and written communication abilities.
- Strong interpersonal and customer service skills to support both patients and staff.
- Ability to multitask and meet deadlines in a fast-paced environment.
- Proficiency in Microsoft Office Suite and practice management/EMR systems.
- Operational Efficiency & Accountability
- Patient-Centered Service
- Confidentiality & Ethical Standards
Experience & EDUCATION (professional experience can substitute for academic qualifications):·
Minimum of 3 years of administrative and clerical experience in a medical office setting required.·
Dermatology or specialty practice experience strongly preferred.·
Supervisory or leadership experience preferred.·
High school diploma or equivalent required.·
Associate degree in Office Administration, Business, or a healthcare-related field preferred.
Physical Requirements:·
Ability to sit, stand, and walk for extended periods.·
Manual dexterity to operate computers and office equipment.·
Occasional lifting of supplies or equipment (up to 25 lbs).
