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Description

Join Our Team as a Lead Customer Service Sales Associate!

Are you ready for an exciting career where every day is filled with the opportunity to make someone feel confident, beautiful, and empowered? Wax Center Partners, a franchisee of European Wax Center, is seeking passionate and talented individuals to join our team as a Lead Customer Service Sales Associate!

As a Lead Customer Service Sales Associate, you will assist in leadership of your European Wax Center, steering it towards success with passion and dedication! Collaborating closely with the Center Manager and team, you will lead by example to exceed sales goals, uphold our standards of excellence, and cultivate a vibrant working environment. Every moment presents an opportunity to instill confidence, enhance beauty, and inspire Unapologetic Confidence in our guests!

Join us and become a driving force in shaping extraordinary experiences for our guests and associates alike!

About the Role:

As our Lead Customer Service Sales Associate, you’ll be the driving force behind your front desk team's success, overseeing all operations, guiding your front desk sales team to exceed performance metrics, and ensuring unparalleled guest satisfaction. You’ll lead by example, inspire your team, and help create a vibrant and energetic workplace where everyone thrives.

Key Responsibilities:

• Lead the front desk Guest Service Associate team in surpassing center and individual associate sales goals and KPIs, implementing strategies to drive sales growth and maximize profitability.
• Support in inventory analysis and center procedures to ensure operational efficiency.
• Supervise, train, motivate, inspire, and coach associates in achieving their professional best.
• Maintain exceptional service standards, promptly addressing guest feedback and fostering a culture of excellence.
• Assist in training and developing a high-performing team, providing ongoing coaching and support to maximize their potential.
• Ensure adherence to company policies, procedures, and safety standards, fostering a positive and compliant work environment.
• Collaborate with the Center Manager and company leadership to execute initiatives and drive overall center business success.

What We Offer:

• A vibrant and positive work environment where every day is an opportunity to build relationships and empower confidence.
• Competitive compensation and benefits package with a motivating bonus opportunity based on performance.
• Ongoing training and development opportunities to enhance your skills and advance your career.
• A supportive and collaborative team environment where your contributions are valued and recognized.
• A dynamic and fast-paced work environment where every day brings new opportunities for growth and learning.
• The chance to make a meaningful impact and lead a talented team to success in the beauty industry!

Requirements

Job Experience/Skill Set:

• High school diploma or equivalent required.
• One to four years of supervisory experience preferred.
• Strong organizational skills and attention to detail.
• Excellent leadership and communication abilities.
• Proficiency in Microsoft Word and Excel, along with general computer literacy.
• Experience in POS and electronic booking systems preferred
• Experience coaching, developing, and motivating those around you.
• Demonstrated ability to develop and lead a team that drives results.
• Flexible work schedule availability, including morning, evening, and weekends.
• Able to work a full time schedule of 40 hours a week

Physical Demands:

• Regularly required to stand, walk, sit, stoop, kneel, or crouch.
• Use of upper extremities for typing, handling, feeling, and reaching.
• Occasionally required to lift and/or move up to 50 pounds.
• Must possess sensory abilities to observe and detect emergency situations.

Salary Description

Avg. $20-$30/hour incl. base rate, bonus, commission structures

Join Us Today!

If you’re passionate about delivering exceptional service, delighting our guests, and making a difference in people’s lives, we want to hear from you!

Apply now to become a part of our dynamic team and start your journey with European Wax Center.

European Wax Center is an equal opportunity employer and values diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.