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Job Title: Product Manager

Job Type

Full Time

General Description

Join the Digital Banking & Payments Team as Product Manager as we accomplish our mission to deliver best in class experiences for our customers and continue to increase our market leadership. In this role, you will be responsible for bringing new digital capabilities and experiences to our customers. You will own and drive the product vision, strategy, roadmap development and successful life-cycle management and delivery.  This individual will lead and guide the work of their squad.

Essential Duties and Responsibilities

• Define vision, strategy and roadmap for your product and ensure understanding and alignment with your squad members and key stakeholders
• Responsible for product requirements using agile frameworks to bring new features to market or enhance existing features
• Deliver customer centric experiences by partnering with tech and design
• Lead the delivery of the squad’s roadmap and continuously iterate the product to meet the expectations of our customer
• Build a deep understanding of our customers, their needs and market opportunities; leverage data to define strategies that will differentiate us and help us grow.
• Collaborate with key stakeholders to maximize customer and business outcomes.
• Prioritize and maintain a healthy backlog of work for development teams and play a critical role in agile ceremonies.
• Monitor product performance and use data to drive informed decisions.

Education

Bachelor's Degree in Business Administration, Computer Engineering, Computer Science, Information Systems or related fields.

Experience

Five (5) years of experience in retail/consumer banking digital banking product management and designing compelling front to back CX in a complex technology environment.

Certifications / Licenses

No certifications or license are needed.

Knowledge, Skills & Abilities (KSA's)

• Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests.  Ability to conduct analysis on work procedures, business results, and recommend changes to improve the effectiveness of the business’ management.
• Strong technical acumen: ability to put yourself in the shoes of customers, have a grasp of user experience and design with customers, business, and operations teams in mind. Robust with numbers, can ground your thinking in analysis, use data / key metrics to identify opportunities, deliver insights, test theories, and make data-driven recommendations to drive revenue growth and improve customer experience. Comfortable with complex systems, understanding common software architecture and data integration patterns. Know how to analyze and decompose a complex system and communicate that complexity simply and cleanly. Understanding other disciplines can bring everyone together and persuade a wide range of audiences using clear communication and strong structured thinking. Urge and resilience to challenge the status quo and make things better. Love helping engineers, designers, operations experts, and other teams around you do their best work.
• Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients.  Highly develop written and verbal communications skills in English.  Presents numerical data effectively. Superior communication and interpersonal skills.  Excellent report-writing and presentation skills.  Polished in preparing presentations, executive summaries, and business reports in English for executive audiences.
• Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments.  Collects, research and complements data; Synthesizes complex or diverse information.  Demonstrates attention to detail; Applies design principles; Generate creative solutions.  Strong quantitative, research and analytical skills.  Experience with data analysis, persuasive and informative writing, workload management, and process management.
• Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions.
• Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change.  Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports.  Must demonstrate leadership, logic, and reasoning skills.
• Operational/Regulations Processes: Knowledge of budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct and track operational processes properly.
• Computer and Technological Skills: Proficient in MS Office 365 such as: MS Project, PowerPoint, Excel, and Word. Experience with tools such as: JIRA, Confluence; data visualization and design tools such as: Power BI, among others is desired.

Region Locations

Puerto Rico, Florida, or North Carolina.

Work Schedule

Hybrid or Remote

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at [email protected]. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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