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Hybrid Clerk Claims Control Senior (San Antonio, TX, US, 78205)

CPS Energy · San Antonio, Estados Unidos De América · Hybrid

  • Professional
  • Oficina en San Antonio
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We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve.  Together, we are powering the growth and success of our community progress every day!

Pay Grade

7

Deadline to Apply: August 28, 2025, at 11:59 p.m. CST

Position Summary

Answers telephones, transfers calls, forwards messages, and provides guidance to customers and employees for filing claims. Receives incident/claim notices, creates and assigns claims. Maintains claim documentation and status in ClearSight claims management software and with outside counsel for attorney represented matters. Receives and processes 3rd party damage recovery claim payments.

Tasks and Responsibilities

  • Provides guidance to customers and employees with the claims process and routes escalated claim calls and emails.
  • Assigns and records claims and incidents which require knowledge of CPS Energy gas and electric system terminology.
  • Provides accurate filing support for the department, maintains electronic records.
  • Manages report requests and files police reports, fire reports, miscellaneous claim reports, vehicle appraisal reports and attorney correspondence.
  • Processes service entry sheets, handles incoming and outgoing mail, and retrieves and processes collection payments.
  • Maintains claim files in ClearSight claims management software, orders office supplies and handles timesheet corrections.
  • Assists adjusters with claims investigations.
  • Handles confidential information and matters with discretion.
  • Performs other duties as assigned.

Minimum Skills

Minimum Knowledge and Abilities

Ability to perform general clerical duties.
Intermediate to advanced experience as a Clerk or equivalent experience to perform at this level.
Intermediate to advanced knowledge of the Microsoft Office Package, MS Word, Excel, database, PowerPoint, Outlook, and scheduling.
Valid Class C Texas Driver’s License with favorable driving record.
Must be able to pass a Drug Test.

Preferred Qualifications

  • Knowledge of CPS Energy gas and electric system terminology
  • Basic understanding of claims process and handling

Competencies

Demonstrating Initiative
Serving Customers
Showing Caring and Understanding
Building and Supporting Teams
Driving for Results
Delivering High Quality Work

Minimum Education

High School Diploma or GED Equivalent

Required Certifications

Working Environment

Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equip, phone, multi-functioning printer & calculator. Ability to travel to & from meetings, training sessions or other busi-related events.

Physical Demands

Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.