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Description

Reno Orthopedic Center wants you to join the team as a Medical Appointment Scheduler! We are seeking an enthusiastic and dedicated team member to provide scheduling assistance and administrative support to patients at our Main location - 555 N. Arlington Ave.

Who are we?

At Reno Orthopedic Center (ROC), every action is driven by our employee expectations:

·         We lead with a patient-first mindset, ensuring every decision is made in the best interest of those we serve.

·         We believe in the power of assuming good intent, fostering a culture of respect, optimism, and compassion, where teammates lift each other up.

·         Here, you're encouraged to own your success — we support your growth, celebrate your contributions, and empower you to take initiative.

·         Continuous learning is part of who we are; we strive for constant improvement in everything from clinical innovation to personal development.

·         We value kindnessas a core strength — it's how we treat our patients, our colleagues, and our community.

·         Most importantly, we encourage every team member to be an advocate — for patients, for progress, and for doing what's right.

If you're looking for a place where your work matters, your values align, and your growth is supported, you'll find purpose and belonging at ROC.

What sets us apart?

Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand — and every team member’s voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development. We’ve been the trusted name in musculoskeletal health across Northern Nevada for over 60 years — and we’re still growing!

What would you do in this role?

You will play a key role as the first point of contact for patients referred by other healthcare facilities, setting the tone for a positive and seamless experience. In this dynamic position, you’ll interact directly with patients, hospital departments, and physician offices to coordinate appointments and guide patients through the ROC systems with a compassionate, patient-centered approach. This role offers the opportunity to make a meaningful impact by helping patients navigate their care journey with confidence and ease.

A Day in the Life

·         Serve as the initial point of contact for patients being referred by other healthcare facilities;

·         Interact with patients, various hospital departments and physician offices to effectively schedule and direct patients through the ROC systems in a patient focused manner;

·         Schedule various types of office visits;

·         Accurately enter patient demographic information in patients’ electronic medical records;

• Maintain effective and prompt communication with patients.

Requirements

Certifications/Education

• High School Diploma/GED;

Experience:

• Performing customer service duties;
• Using computer systems and applications, including entering data and typing.

Preferred Qualifications - How can you set yourself apart from other applicants?

• Experience scheduling medical appointments;
• Experience performing administrative tasks such as scheduling, answering phone calls, and documenting conversations.

Benefits

At Reno Orthopedic Center (ROC), we believe that exceptional patient care starts with taking care of our people. We prioritize work-life balance by fostering a supportive, team-oriented environment where workloads are managed realistically, schedules are respected, and personal well-being is valued.

Why chose ROC? Full time benefits include:

• Medical, dental, vision insurance
• Discounted orthopedic care at ROC
• Paid time off and holiday pay
• Extended sick leave
• 401(k) plan contributions with no match required
• EAP, disability and life insurance
• Health and fitness program
• Employee events
• Coffee shop onsite (main location)

Come build your career with a team that’s committed to innovation, community, and compassion in orthopedic care. Whether you’re a seasoned specialist or just starting your journey, you’ll find purpose, impact, and growth at Reno Orthopedic Center.

“ROC doesn’t just talk about values — they live them. Every day here feels like a chance to do meaningful work with people who truly care."

-          Mandy Metcalf, ROC Team Member