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Senior Staff Engineer, ServiceNow (HAM)

Nagarro · Remote, Indien · Remote

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Company Description

👋🏼 We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

Job Description

REQUIREMENTS:

  • Experience - 7+ years
  • Strong experience in ServiceNow ITAM, HAM,ITSM, and Integrations
  • Hands-on experience in designing and implementing ServiceNow integrations
  • Experience in ServiceNow Asset Management processes and best practices
  • Experience in other modules like ITOM or CSM along with ITIL knowledge
  • ServiceNow SPM certification is mandatory
  • Strong understanding of ITAM, HAM, SAM, and ITSM modules
  • Ability to translate business requirements into technical solutions
  • Experience in developing and implementing technical solutions and performing integration testing
  • Hands-on experience with ServiceNow scripting such as Business Rules, Client Scripts, UI Policies, UI Actions, Jelly Scripting, and AngularJS
  • Strong problem-solving, communication, and stakeholder management skills
  • Ability to work in a global delivery environment

RESPONSIBILITIES:

  • Work with the ServiceNow team to implement ServiceNow solutions across global locations
  • Provide technical expertise in ServiceNow ITAM modules, including HAM and SAM
  • Design, develop, and implement ServiceNow integrations
  • Understand business needs and align them with standardized processes and solution design
  • Develop and implement technical solutions on the ServiceNow platform
  • Perform component integration testing and ensure quality delivery
  • Configure and customize ServiceNow applications based on business requirements
  • Implement configuration changes using UI Policies, UI Actions, Business Rules, Client Scripts, Jelly Scripting, and AngularJS
  • Collaborate with cross-functional teams to ensure successful project delivery
  • Troubleshoot and resolve technical issues on the ServiceNow platform
  • Ensure adherence to ServiceNow best practices and continuous improvement initiatives
  • Participate in design reviews, code reviews, and provide technical recommendations

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field