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Your Opportunity as the Manager, Quality Systems

This position is responsible for maintaining our Quality documentation system from development to revisions. This work supports compliance with our internal and external benchmark requirements (BRCGS, QAKE, and regulatory).  The scope of this role includes all SBA’s, quality systems, and software.

Reports to: Senior Manager, Quality Systems

Direct Reports: Associate Manager, QA

Location: Orrville, OH – Corporate Office

Work Arrangements:

• Hybrid – onsite a minimum of 9 days a month, primarily during core weeks as determined by the Company; maybe more as business need requires
• Flexibility to work outside of core hours, flow to work, and travel to support plant issues as needed
• Travel – up to 15% annually

In this role you will:

• Responsible for the oversight and management of the Quality Management System (QMS) including existing databases prior to QMS software implementation: ATS (approved temporary spec), CAPA (corrective action preventive action), Hold, and Quality Docs and Hold databases
• Write, update, and review quality documents, procedures, policies and business processes ensuring on-going compliance with current regulations, standards and applicable certifications i.e. FSMA, BRCGS, Global Food Safety Initiative (GFSI), etc.
• Manage and develop direct report responsible for sales support of customer complaints, requests and shelf-life extensions
• Owner or administrator of:
  • ETQ - Document Control Reviewer function for all JMS and QA Global documents QA Portal SharePoint site
  • Site Bioterrorism Registrations
  • Corporate QAKE (Quality Assurance Key Element) Owner: Regulatory
  • Corporate Quality Scorecard
• Assist in managing quality software system platforms, including performing administrative tasks to ensure system functionality, maintenance, and effective troubleshooting
• Back-up lead for the corporate crisis team and member of corporate food defense team
• Provide support and participation to the Corporate QA audit team in Smucker facilities
• Coordinate PCQI course offerings with assistance of Smucker PCQI lead instructors
• Member of Corporate Quality Pillar team with support of monthly QA Pillar/QA Manager call

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

What we are looking for:

Minimum Requirements:

• A bachelor's degree
• 5 years of progressive quality and food safety experience
• 2 years of experience in manufacturing environment
• Demonstrated experience leading others (the can include through project teams, as a people manager, etc.)
• Demonstrated high level of organizational skills and ability
• Strong knowledge of quality assurance, food manufacturing, packaging, processing and distribution; USDA HACCP, FDA FSMA, ready-to-eat (RTE)/not-ready-to-eat (nRTE) regulations; GFSI (BRCGS)
• Proven ability to develop written tools, Policies, SOP's
• Demonstrated ability with continuous improvement

Additional skills and experience that we think would make someone successful in this role:

• Bachelor's degree in Food Science, Biology, Microbiology or related scientific degree
• Technical knowledge of FDA regulations (cGMPs, FSMA, Allergens), quality assurance, food manufacturing, and GFSI and particularly, BRCGS certifications
• Strong quantitative and qualitative assessment skills, critical thinking skills and the ability to constructively challenge ideas and assumptions
• Thrives in a dynamic environment and is comfortable navigating change. Whether it's shifting priorities or new technologies, you remain flexible and focused
• Takes initiative, manages time effectively, and is motivated to achieve goals without constant oversight. You’re proactive in identifying opportunities and solving problems independently

Learn more about working at Smucker:

• Helping our Employees Thrive  
• Our Thriving Together Philosophy Supporting All Impacted by Our Business 
• Our Continued Commitment to Ensuring a Workplace for All  

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