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Hybrid Fraud Analyst, Jumia Pay - Jumia (Full - Time)

Jumia · Nigeria, Nigeria · Hybrid

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At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility.

You need to follow simple guidelines:

  • Before applying, make sure you discuss the opportunity with your direct manager and that both of you agree that this is positive for your development (written approval from your direct manager will be required).
  • Apply with your Jumia e-mail.

We are looking for a Fraud Analyst to help Identify and analyze potential fraudulent transactions in order to avoid fraud loss and chargebacks. 

What you will be doing

  • Track and report fraud trends, chargeback trends in the market and propose solutions to fight them
  • Manage credit card chargeback process for Visa and Mastercard transactions 
  • Work closely with the customer service team on risk related topics like -transaction or account blocked, etc.
  • Work closely with finance team on fraud refunds, chargeback etc
  • Adequately follow and enforce all operational process like ATO, Chargeback, Dispute management etc
  • Update necessary schedules for the risk team.
  • Work on other topics assigned by your manager. 

What we are looking for

  • Proficiency in Microsoft Office (Word, Excel, and Power- point) tools.
  • Analytical mind and strong problem-solving skills.
  • Proven ability to manage multiple tasks simultaneously.
  • Ability to work to deadlines and targets, can prioritize tasks under pressure.
  • Autonomous and comfortable interacting with other departments
  • Attention to detail.
  • Ability to analyze data and identify trends and patterns.
  • Good written and verbal communication skills.
  • Ownership mentality and a personal growth drive.
  • A bachelor’s degree in Economics, Finance, Mathematics, or similar.
  • Good understanding of the payment system.

 

  • Deadline for applications: 15-05-2025
  • Round of Interviews:
    1. Technical Meeting with your potential manager
    2. Technical Meeting with your potential functional manager
    3. HR Meeting with our Talent Acquisition team