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About the Department

Title:  Academic Support Specialist (Circulation Supervisor) 

Position Number:  0081695T

Hiring Unit:  UH AT WEST OAHU, ACADEMIC AFFAIRS, LIBRARY SERVICES

Location:  Kapolei, HI

Date Posted:  September 4, 2025

Closing Date:  September 18, 2025

Band:  A

Salary:  salary schedules and placement information

Full Time/Part Time: Full-time

Month: 11-month

Temporary/Permanent: Temporary – Not to Exceed (NTE): June 30, 2026 with the possibility of extension with special funding.

Duties and Responsibilities (*denotes Essential Functions):

• *Under the direction of the Access Services Manager, provides supervisory leadership and oversight of all Circulation services of the UH West Oahu Library. These operations include, but are not limited to: Fulfillment, course reserves; intra-system requesting and lending, basic information, and general reference.
• *Maintains office presence and serves as the initial contact for circulation services.
• *Supervises library operations in the evenings.
• *Applies copyright laws and guidelines for course reserves. Notifies and works with instructors to resolve problems.
• *Provides instruction on the use of library equipment and resources in all formats for patrons as well as library staff. Maintains and troubleshoots computers, copiers, printers, and equipment.
• *Responsible for the collection and deposit of fines, fees, and lost item transactions.
• *Hires, trains, directly supervises, and evaluates all student workers. Determines, plans, and monitors work assignments. 
• *Conducts student worker orientation.
• Processes requests for library materials in and out-of-state, including distance learners.
• Resolves problems as they arise at the service desk and uses independent judgment in decision making.
• Assists with the displays and promotion of library materials.
• Assists with inventory of library collection.
• Assists in the coordination of the library technology lending program.
• Assists in coordination with faculty, staff, student organizations and outside groups using the library for public displays, tours and other special events.
• Serves as the library’s representative on campus and/or system-wide committees. 
• Other duties as assigned.

Minimum Qualifications:

1. Possession of a baccalaureate degree in business, humanities, social sciences, or related field and six (6) months of progressively responsible professional experience with responsibilities for library services; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
2. Functional knowledge of principles, practices and techniques in the area of library circulation policies demonstrated by knowledge, understanding and ability to apply concepts, terminology.
3. Functional knowledge and understanding of principles, theories, federal and state laws, rules, regulations and systems associated with library services operations.
4. Demonstrated ability to recognize problems, identify possible causes and resolve the full range problems that may commonly occur in the area of customer services operations.
5. Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.
6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.
7. Demonstrated ability to operate a personal computer and apply word processing software, use spreadsheet and/or other office productivity software, such as Microsoft Excel.

Supplemental Minimum Qualifications:

1. Supervisory experience, including but not limited to scheduling shifts, training employees, planning and organizing tasks, etc.
2. Cashiering and cash handling experience with the ability to balance out a register and allocate funds appropriately and accurately.
3. Experience working with a library system that includes various modules such as fulfillment (circulation), course reserves, public access catalog, reporting, matrices, software upgrades, and patron loads. 
4. Excellent organizational, time management, and interpersonal skills.
5. Ability to follow oral and written instructions.
6. Ability to work evenings and weekends.

Desirable Qualifications:

1. Experience with Banner.
2. Experience with the Alma platform, specifically Fulfillment and Course Reserves.
3. Experience with providing reference and assisting students with their research needs.
4. Experience with data management, presentation, and visualization. 
5. Possess a high degree of initiative, sound judgment, and resourcefulness.
6. Demonstrated professional work experience in an academic library setting.
7. Demonstrated commitment to information services in Hawaii. 

To Apply:

Click on the "Apply" button on the top right corner of the screen to complete an application and attach required documents. Applicants must submit the following:

• Cover letter indicating interest in the position and how the minimum and desirable qualifications are met.
• Current resume
• References - names and contact information (telephone number and email addresses) of at least three (3) professional references.
• Transcripts showing pertinent degree (copies of transcripts are acceptable, but official transcripts will be required at time of hire).

Note:

If you have not applied to a position before using NEOGOV, you will need to create an account. Late, incomplete, or unreadable application materials will not be considered. Please REDACT any social security number and/or birth date on your documents prior to submitting. 

Inquiries: UH West Oahu Human Resources: 808-689-2525; [email protected]

Position Duties

The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status.  For more information, visit:  https://www.hawaii.edu/offices/eeo/policies/

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.
 
In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.
 
In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status. 
 
Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/