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About the Department

Indiana University of Pennsylvania (IUP) seeks a visionary experienced leader with a proven commitment to student success to serve as its next Director of Financial Aid. The ideal candidate will be someone who brings strong leadership, management, and information technology skills, has extensive knowledge of tuition discounting, centralized institutional aid models, and understands how financial aid contributes to successful recruitment, retention, and persistence of students. The candidate will have experience implementing processes to enhance departmental effectiveness, ensuring compliance with federal and state regulations, and leveraging information technology resources at both a strategic and tactical level to improve efficiency to better serve students and make better use of staff resources. The candidate will demonstrate excellent communication skills and be regarded as approachable by students, staff, colleagues, and other constituents. 

The Director of Financial Aid is responsible for the leadership and management of the Office of Financial Aid to administer all federal, state, institutional, and private financial aid, while supporting and advancing institutional goals to provide an exceptional student-centered experience positively influencing student recruitment, retention, and success. This position also serves as a member of the Centralized Scholarship Workgroup. The Financial Aid Office and the Director are key partners with the Office of Student Billing and its Director. The new Director will work together with Student Billing to ensure seamless communications and outstanding customer service for students.

The Director aids in developing best practices and informing decisions to leverage aid to maximize recruitment and retention efforts for all student levels (undergraduate, graduate, clock hour), that align with the University’s Strategic Plan and Presidential Goals. This position serves as a member of the Student Affairs senior leadership team and advises the Vice President for Student Affairs on financial aid related matters. The Director works collaboratively across the University to purposefully leverage financial aid and coordinate outreach to achieve targeted enrollment goals, and works collaboratively to establish student financial aid policy and procedures.

The Director oversees Financial Aid Office operations for continuous improvement and efficiencies, by serving as the operational lead, functional expert, and data steward for Ellucian Banner Financial Aid. The Director develops and executes strategies to lead the office in providing exemplary, student-centered customer service. 

• Expertise in federal, state, and local financial aid programs, policies, and regulations.
• Critical and strategic thinking and organizational skills.  
• Attention to detail.
• Ability to collaborate with internal and external audiences.
• Strong written and oral communication skills and interpersonal skills. 
• Functional knowledge of Ellucian Banner Financial Aid.
• Ability to learn new technologies to improve efficiencies. 
• Strong analytical ability and problem-solving skills.
• Proactive thinking and ability to troubleshoot.
• Ability to manage multiple tasks, prioritize, and delegate
• Ability to collaborate with and manage professional and student staff.  Adaptability and flexibility.
• Student-Centered philosophy.
• Experience with tuition discounting.
• Ability to analyze qualitative and quantitative data.
• Strong leadership skills.
• Understanding of university policies, procedures, and processes.
• Knowledge of university systems, communication tools, and operations. 
• Understanding of the enrollment cycle for all student levels.

Position Duties

MINIMUM:

• Bachelor’s Degree
• Seven years professional experience working within a college or university financial aid office. 

• Master’s Degree
• NCAA compliance experience
• Experience working with collective bargaining environment 

Minimum Qualifications

The work of this position occurs in a typical office environment. Although infrequent, periods of heavy exertion may occur. Incumbent must have the following abilities:

1. Ability to travel to field locations and meeting/training sites by motor vehicle when required.
2. Communicate both orally and in writing to issue, receive and carry out instructions and orders   effectively and to convey information to a variety of co-workers and the general public
3. Use a variety of common office machines such as telephones, calculators, copiers, computer terminals, keyboards, video display terminals, auxiliary printers and similar equipment.
4. Perform manual duties such as lifting and carrying various weight limits.
5. Operate office equipment which may require stooping, kneeling, bending, stretching and prolonged standing.
6. Provide assistance and guidance to internal and external customers.
7. Follow oral and written instructions

Other Qualifications

• A complete application will consist of a cover letter, resume, names, and email addresses of three references submitted in this online application system at Employment at IUP.
• Automated reference requests will be generated when the application is submitted by the applicant.
• You will receive a confirmation email when your application has been successfully submitted.
• Official transcripts will be required prior to start date
• Please do not fax, mail or e-mail any documentation.
• Preference will be given to current IUP employees 

All offers of employment are subject to and contingent upon confirmation of work eligibility and completion of a satisfactory background investigation which includes, but is not limited to, Act 34, Pennsylvania Criminal Record Clearance; Act 151, Child Abuse Clearance; and Act 114, Federal Bureau of Investigations (FBI) Criminal Background Checks.

IUP is an equal opportunity employer and, in compliance with federal and state laws and university policy, is committed to providing equal employment opportunities for all persons without regard to age, color, national origin, race, religion, disability, veteran status, sex, sexual orientation, gender identity or gender expression.