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Email Support Specialist

ADF Medical Services Inc. · Houston, Estados Unidos De América · Remote

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Description

📋 JOB OPENING — Email Support Specialist ADF Medical Services Inc.

We're hiring a detail-oriented and professional Email Support Specialist to handle patient and client communications through our email support channels. If you're a strong writer with excellent follow-through and a passion for helping people — this role is for you.

Role: Email Support Specialist

Department: Customer Support & Patient Services

Location: Fully Remote 🕐 Type: Full-Time / Part-Time

Requirements

What You'll Do:

  • Respond to patient and client email inquiries promptly and professionally
  • Provide accurate information on services, appointments, billing, and general support
  • Compose clear, empathetic, and well-structured email responses
  • Track and manage open email tickets to ensure timely resolution
  • Follow up with patients and clients to confirm issue resolution and satisfaction
  • Escalate complex or sensitive inquiries to the appropriate department
  • Document all email interactions accurately in our CRM and support systems
  • Maintain strict patient confidentiality in accordance with HIPAA guidelines

Benefits

What We Offer:

  • Competitive pay
  • Health, dental & vision benefits (full-time employees)
  • Paid time off & paid holidays
  • Flexible scheduling options
  • Supportive team environment and ongoing coaching
  • Career growth opportunities within ADF Medical Services