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Description

Mercier Consultancy MD is seeking a skilled German Customer Consultant to join our team in Greece, specializing in the automotive industry. This role involves providing excellent support to German-speaking customers with inquiries related to automotive products and services. If you have a passion for automobiles and enjoy delivering outstanding customer service, this is a great opportunity for you.

Key Responsibilities

• Provide high-quality customer support to German-speaking clients via phone, email, and chat.
• Assist customers with questions regarding automotive products, services, and technical issues.
• Efficiently resolve customer concerns while ensuring satisfaction and building strong relationships.
• Document customer interactions and feedback to help improve service standards.
• Collaborate with internal departments to ensure timely and effective resolution of issues.
• Stay informed on the latest automotive industry trends and product developments to offer knowledgeable assistance.

Requirements

• Fluency in German (written and spoken) is required; proficiency in English is an advantage.
• Experience in customer service within the automotive industry is preferred.
• Excellent communication and interpersonal skills with a customer-centric focus.
• Strong problem-solving abilities and capability to address technical inquiries.
• Familiarity with CRM systems and customer support tools is a plus.
• Ability to work effectively in a team and independently in a work environment based in Greece.
• Passion for the automotive sector and a commitment to providing exceptional customer service.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...