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The Role

The project manager plans, manages, and controls the delivery of contracted services work for Entersekt’s clients in the payments and secure customer authentication markets. This is achieved by managing expectations, resolving roadblocks, and understanding what it takes to get the job done. You will work closely with our technical solutions architects and have a good working understanding of the Entersekt product, the integration patterns for deploying the product, and the development methodologies used to deliver a solution. You are a results-oriented, team player that can drive urgency and alignment with client and internal stakeholders.

The project manager plays a key role customer facing role, within the Entersekt delivery team, providing clarity on project scope, keeping delivery on track according to detailed project plans and manages risk through well-defined processes, ensuring predictable delivery results in a high pressure and fast moving fin-tech environment. You will focus on ensuring that lessons learned and proven approaches are iterated into our delivery methodology for continuous improvement.

Responsibilities

• Engage with clients and internal stakeholders on all levels, to define project scope, dependencies and risks to ensure projects delivery can be measured against what is commercially agreed.
• Compile, adapt, and communicate detailed project plans.
• Manage, and control project delivery using traditional, and Agile project management methodologies. 
• Manage onboarding projects, where clients are onboarded to both cloud hosted/SaaS environments and to client on premises services in both the payments and customer authentication space.
• Manage customers according to expected delivery milestones, to meet expected timelines.
• Manage progress, actions and risks throughout the project lifecycle.
• Lead customer project meetings and present executive status and risks to steerco.
• Manage scope changes using defined change management processes.
• Co-ordinate internal project status, solution and operational discussions as needed to ensure continued progress.
• Review and contribute solution and operational documents and artifacts, to ensure these are aligned with agreed scope.
• Manage and report on project budgets and work with finance and account managers to ensure accurate billing.
• Confidently present upsell and cross sell information to clients as opportunities arise during project realization.
• Document project details in key systems including Taskray, JIRA/Confluence, Salesforce, etc.

Skills and Experience

Successful candidates for this role will generally possess the following qualifications and skills:

• A relevant degree or equivalent qualification in engineering or computer science (preferred).
• Project management qualification such as PMI.
• 6 years+ experience in software project delivery and working with external clients.
• Practical experience with project management techniques, methodologies, and best practices.  
• Working knowledge of project tools such as TaskRay, MS Project, Confluence, Jira.
• Exposure to Agile software development approaches.
• Experience in online/e-commerce, payment processing, or customer authentication.
• Understanding of cloud-based solutions delivery such as AWS.
• Prior technical exposure, such as payments, 3D Secure, cryptography, software development, networks or infrastructure, would be an advantage.

Personality Attributes

• Strong communication skills: the ability to articulate the key differentiators of our solutions and engage in technical delivery discussions with customers.  
• A positive, results-focused, "can-do" attitude: the ability to demonstrate initiative and be proactive.
• Willingness to work outside of primary capacity.
• The ability to interact with senior management in the organization and work in a fast-paced environment.
• Ability to perform effectively under stressful conditions such as directional changes, tight deadlines, and limited resources.
• Professionalism and the ability to use diplomacy in working relationships to deal with conflict and successfully arbitrate solutions. 
• Analytical and problem-solving skills.
• Strong organizational skills as well as the ability to adapt quickly to changing priorities. 
• Excellent facilitation skills in both small- and large-group settings, including working across globally dispersed teams.
• Excellent verbal, written, and presentation skills.
• Flexibility: open to change, doing what it takes to get the job done, and comfortable with ambiguity and evolving processes.
• Willingness to travel.