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Hybrid Senior Solutions Engineer, Mid Market, UK Senior Solutions Engineer, Mid Market, UK with verification

Shopify · EMEA · Austria · Hybrid

About the job

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About You

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

  • Care deeply about what you do and about making commerce better for everyone
  • Excel by seeking professional and personal hypergrowth
  • Keep up with an unrelenting pace (the week, not the quarter)
  • Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
  • Bring critical thought and opinion
  • Embrace differences and disagreement to get shit done and move forward
  • Work digital-first for your daily work


About The Role

Shopify Plus is making enterprise commerce simple. We give high growth, high volume merchants the scalability, reliability and flexibility they need. Shopify Plus is helping power commerce for companies like Nine West, Staples, Lindt and many more. We believe large merchants should love their commerce platform and we work hard each day to make that happen. We are in hyper-growth, and this is where you come in …

Solution Engineering plays a key role in helping merchants to choose Shopify. In pre-sales, we build merchant confidence by acting as a technical business consultant. To get this done, we partner with the Sales team to drive the sales process. We understand business requirements and develop a technical sales strategy. We build product demos that help merchants visualize their future with Shopify and provide business value. The impact we make daily is in helping merchants simplify and grow their business. When we do this, we contribute to Shopify's mission of “making commerce better for everyone”.

Additional Information:

This role is 100% remote and to be based in the UK and Ireland

Projects, activities, and expectations of your role include:
  • Working to help vet and close deals from a technical requirements perspective for both our Sales team and development partners/agencies
  • Engaging with clients through requirements discovery and strategic consulting sessions
  • Become a Thought Leader when it comes to Commerce and provide best practices to our merchants
  • Creating customized product demos and proof of concepts for use during on-site or virtual client demonstrations
  • Becoming an expert on Shopify’s application ecosystem and integrations
  • Aligning with product and RnD teams on future roadmaps and sharing feedback on released features and client trends
  • Mentoring and coaching the sales team on technical aspects of Shopify Plus
  • This role might require the ability to travel up to 10% of the time.


Preferred Qualifications:

  • Strong business acumen and understanding of how businesses operate.
  • Good rhetorical skills and experience in engaging with Customers.
  • Solid understanding of Cloud-based technologies and SaaS fundamentals.
  • Ability to co-own the Sales Cycle together with the Sales Team.
  • Curiosity when engaging with various stakeholders and new technologies.
  • Deep understanding of technical strategy as it relates to operating and growing commerce businesses.
  • Demonstrate great solution selling - Through storytelling and solution demos, help merchants understand how Shopify solves challenges and visualize their future with Shopify.
  • Great troubleshooting and analytical skills combined with the desire to tackle challenges head-on.
  • A great video conference presence with confidence handling executive-level conversations.


Bonus experience:
  • Is some of this tech new to you? That’s OK! We know not everyone will come in fully familiar with this stack, and we provide support to learn on the job.
  • Extensive experience in presales solutions engineering or consulting
  • Hands-on skills of Frontend Web development (HTML, JavaScript, CSS, Liquid)
  • API knowledge (REST and GraphQL) for enterprise integrations.
  • eCommerce experience and knowledge of latest trends (storefront implementation, omni-channel, supply chain, B2B)
  • Experience building business cases and communicating ROI


If you’re interested in helping us shape the future of commerce, click the “Apply now” button to submit your application. We know that applying to a new role takes a lot of work and we value your time.

Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is this close to what we’re looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.