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Description

A Team Member plays a vital role in delivering excellent customer service and ensuring the smooth operation of the restaurant. The role typically includes a combination of food preparation, customer service, and general store responsibilities. Here's a detailed job description for a Team Member:

Key Responsibilities:

1. Customer Service:
• Greet customers warmly and in a friendly manner.
• Take customer orders, accurately entering them into the system.
• Make recommendations for menu items and upsell products (such as sides, drinks, or dessert).
• Handle customer complaints or concerns in a professional and helpful manner, ensuring a positive experience.
• Serve food and drinks to customers at the counter or at their table, as needed.
2. Food Preparation:
• Prepare and cook food items according to Charleys' standards, ensuring consistency and quality.
• Ensure all food items are cooked to the proper temperature and garnished appropriately.
• Assemble sandwiches and other menu items quickly and accurately, following recipes and portion guidelines.
• Maintain cleanliness and organization in the kitchen, adhering to food safety and sanitation practices.
3. Cash Register and Payment Handling:
• Operate the cash register, handle transactions, and process payments (cash, credit/debit).
• Give correct change and receipts to customers.
• Maintain accuracy in cash handling and register operations.
4. Maintain Cleanliness:
• Ensure the dining area, kitchen, and restrooms are clean and organized.
• Regularly clean and sanitize food preparation surfaces, utensils, and equipment.
• Help with the general cleaning of the restaurant, including sweeping, mopping, and restocking supplies as needed.
5. Teamwork:
• Work closely with other team members to ensure orders are prepared and served efficiently.
• Help with stocking supplies and ingredients to ensure the kitchen is always prepared for busy periods.
• Assist with training new employees and providing support as needed.
6. Inventory and Stocking:
• Assist with inventory management and stock control.
• Notify management of low stock or supplies and help with restocking inventory items.
7. Adhere to Health & Safety Standards:
• Follow all food safety and health regulations, including handling food, cleaning, and storage.
• Wear the required uniform and follow any personal hygiene standards as outlined by the company.
• Follow all workplace safety guidelines to ensure a safe environment for yourself and your team.

Qualifications and Skills:

• Customer-Focused: A strong passion for providing excellent customer service and ensuring a positive dining experience.
• Communication: Good verbal communication skills for taking orders, interacting with customers, and working with the team.
• Team Player: Ability to work collaboratively in a fast-paced environment and support other team members.
• Attention to Detail: Accuracy in taking orders, preparing food, and handling payments.
• Physical Stamina: Ability to stand for extended periods and lift items (up to 25-30 lbs).
• Adaptability: Ability to handle a variety of tasks and work in a fast-paced, often busy environment.
• Food Handling Knowledge: Basic knowledge of food preparation, safety, and sanitation standards (will typically be provided on the job).

Physical Requirements:

• Ability to stand, walk, and move around the store for extended periods of time.
• Ability to lift and carry boxes or supplies up to 25-30 lbs.

Schedule Flexibility:

• Must be available to work flexible hours, including evenings, weekends, and holidays, based on store needs.

Additional Information:

• Entry-Level: This is typically an entry-level position, so prior experience in food service is not always required. Training will be provided.
• Opportunities for Growth: There may be opportunities for advancement to higher roles, such as shift leader, supervisor, or manager.