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Reporting to the IT Manager, the Business Operations Analyst is responsible for providing the necessary technical and operations support. This position is required to troubleshoot issues and provide solutions or workarounds with minimum impact to daily operations. Qualified candidates will bring forward innovative strategies for operational improvements.

Responsibilities

• Support Operations by acting as a point person for security protocols and badging. 
• Support facility by taking the lead on any facility-related issues requiring notification to the landlord or other vendors. 
• Understand the basic process and functionality of each department to be familiarized with the systems and applications used and the screens accessed to troubleshoot any issues.  
• Work collectively with the Conduent technical team to report and troubleshoot any technical issues staff experience.
• Ensure all equipment is tracked and logged into the inventory logs.
• Support any system updates and work closely with the Conduent technical team for any testing requirements.
• Assist with the request for system credentials within Conduent and our client.
• Act as the liaison with the client and other internal technical teams to resolve any network or applications issues.

Requirements

• Have working knowledge of Office 365.
• Show strong written and verbal communication skills. 
• Have experience liaising with vendors and clients. 
• Hold a bachelor’s degree in information technology and have (6) months of technical support experience or hold an associate’s degree and have (3) years of technical support experience. 
• Able to work overtime, days, evenings, and some weekend hours. 
• Can travel as needed.
• Able to regularly kneel, crawl and lift and/or move up to 10 pounds of equipment.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. 

In this role, you can expect the following working conditions:

• Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career. 

Working For You

Perks and rewards designed for you:

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: 

• Bring your authentic self to work 
• Grow and thrive, both personally and professionally 
• Make a difference with our clients, in our communities, and with the millions of people we support 

When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $25.25 - $32.79

About Company

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