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Since 1941, we have exhibited a passion for not only great barbecue but great people. That’s why we offer a workplace where employees are given meaningful growth opportunities and rewarded for their loyalty and contributions.  Hardworking, passionate individuals who inspire others and thrive in a fast-paced environment make up our team. As the largest and fastest-growing barbecue concept in the world, we’re always looking for dynamic and motivated team members to join our family!

DICKEY’S is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex (including pregnancy), gender, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.

This role is responsible for administration, management, and support activities associated with the IT infrastructure of Dickey’s corporate office and other affiliate offices, this would include but not limited to the following:

• Update and maintain network equipment (physical server, network switches, firewalls, storage, VPN) in the corporate offices and other Dickey’s offices as needed.
• Monitor, update and maintain health of all corporate issued PCs this includes basic repairs as needed, setting up warranty work to be done by OEM, this includes remote PCs.
• Setup and monitor virtual servers, monitor the health of all VMs and maintain health and in performance.
• Maintenance to include responding to security and system alerts as needed.
• Communicates hardware/software problems with outside support personnel, i.e.: management, vendors and technical support representatives.
• Monitor and adjust local and off-site backups of fileservers and virtual servers as needed.
• Liaison with external firewall provider and communication of any changes or issues that arise.
• Adjust and create group policies in order to smooth configuration of PC deployment and maintain security.
• Admin and monitor support ticket system for corporate users and fix the issues according to the SLA.
• Create and maintain user accounts in local Active Directory, Azure AD for Office 365, ticket system, VOIP, password manager and any other related systems.
• Responsible for documentation of network infrastructure, systems, backups and so on.
• Maintain licensing pertaining to O365 and others that may fall into corporate network support.
• Make recommendations on technology for business needs.
• Manages and supports e-mail anti-malware software and anti-phishing tools filters, video conferencing and implements secure Internet access where needed throughout all Dickey’s offices.
• Conduct testing and development of disaster recovery plans to detect faults, minimize malfunctions and backup systems as it relates to network functionality.
• Practice network asset management, including maintenance of network component inventory and related documentation.
• Work with vendors to maintain health and performance of SaaS, IaaS, PaaS and others.
• Track and report company cybersecurity training needs.
• Track technology licenses and subscriptions and end of life product support.
• Local travel between sites to maintain environment required.
• Most importantly make sure all internal corporate systems run securely and perform as needed with minimal downtime with swift remediation of any found issues.