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Description

Pay Range

Hiring Range: $17.18 - $20.62 hourly
Pay Range: $17.18 - $24.06 hourly

About the Job

As an ambassador of the Library, the Crisis Intervention Specialist helps create a welcoming and safe gathering place for the community. Working under the direct supervision of the Library’s Crisis Intervention Manager, and with an unwavering commitment to diversity, equity, and inclusion, the Crisis Intervention Specialist will:

1. Maintain the safety and well-being of patrons and staff on library campuses by responding and assisting with emergency situations on library property.
2. Contact police, fire department, or other emergency services as needed.
3. In collaboration with the Library Social Worker, provide referrals to community resources to patrons in need.
4. Answer routine inquiries and direct patrons to appropriate areas.
5. Address disruptive or unsafe patron behaviors in a trauma informed manner, using appropriate redirection and de-escalation techniques.
6. Prepare and submit objective, accurate, and clear reports and activity logs in a timely fashion.
7. Perform scheduled safety checks of the library campus in all weather conditions. 
8. Perform other duties as assigned.

Requirements

Education and Experience

• High School or equivalent required.
• One year experience providing direct service to at-risk, marginalized populations in a health care, library, school, and/or community organization.
• Experience providing direct customer service is preferred. 
• Training and certification in First Aid and CPR preferred. 

Hours

• Full time, 40 hour workweek
• Partial days, evenings, and weekends are required.
• Required to adapt to a flexible schedule as arranged by the Manager to meet scheduling needs.

Requirements

• Experience de-escalating elevated situations.
• Strong public service orientation and commitment to excellent and genuine customer service.
• Excellent verbal and written communication skills that include the ability to understand and carry out verbal and written instructions.
• Dependability, punctuality, trustworthiness, good attendance and work habits.
• Problem-solve in a professional manner with Library patrons, co-workers, and supervisors.
• Reliable work history.
• Sufficient physical agility and strength to perform the physical activities inherent in security patrol duties, such as walking, running, standing, rapidly ascending and descending stairs in a hi-rise building and lifting a fully grown adult in emergency situations for the duration of a typical shift.
• Reachable by telephone.
• Demonstrate computer knowledge necessary to accurately prepare incidents reports, forms, and complete other tasks
• Demonstrate character and integrity in all situations while upholding SJCPL’s ethical standards. 
• Maintain patron and staff confidentiality.

Ability to

• Work independently and with minimum supervision.
• Work harmoniously with other employees and management. Model excellent customer service.
• Maintain composure and overcome stress in any situation. Work patiently and creatively with all patrons.
• Be observant and stay alert for lengthy periods of time. Report any unusual or hazardous situations.
• Use good judgment in a variety of difficult situations. Assess the severity of a situation and prioritize accordingly.
• Accept and manage change.
• Follow standard safety procedures to ensure the well being of patrons and staff. 
• Interpret and communicate Library services, philosophy, policies, and procedures to patrons in a courteous, friendly, and positive manner using one’s best judgment.
• Exercise initiative, be enthusiastic, creative, flexible, energetic, value diversity, and possess a sense of humor.
• Perform life saving measures when necessary.
• Change schedule if necessary and work at Branch locations when requested. 

Benefits

• Medical, Dental, and Vision Health Plans
• Employer Sponsored Pension Plan (Fully Vested after 10 Years of Service)
• Public Employees' Retirement Fund and Hoosier S.T.A.R.T 457(b) Employee Funded Retirement Plans
• Flexible Spending Account (FSA)
• Employer Sponsored Life/AD&D and Long Term Disability Insurance
• Employee Assistance Program
• Tuition Reimbursement
• 128 Vacation Hours (16 days) annually
• 80 Sick Hours (10 days) annually 
• 10 Paid Holidays