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Description

About Yard Guard

Since our acquisition in 2020, Yard Guard has grown exponentially from 300 to 4,000 customers. With a team of 25 employees, including technicians, office staff, and management, we've achieved a remarkable 40% revenue growth from 2024 to 2025, reaching $3.25 million. We specialize in lawn and tree care, offering services such as fertilization, weed control, disease and pest management for trees, and sprinkler winterizations. In the winter, our services include: Holiday Light installations and Snow Removal. Our services follow a subscription model, with several visits to our customers’ home per year, renewing annually. Committed to sustainability, we continually innovate with our proprietary Blended Organic program and Fully Organic Program, delivering top-notch service. Our mission is to accelerate the transition to a sustainable landscape, starting right in our own backyards.

We are geared for growth. In five years, our expansion plan includes us adding three more locations on top of the existing Bozeman office. Following that, we hope to have up to 10 locations in 10 years. Bozeman will remain the corporate headquarters as we grow and will house the vast majority of our customer service/sales team. 

Summary/Objective: 

The Inside Sales and Service Representative plays a critical role in driving Yard Guard’s growth by converting customer interest into long-term relationships. This role serves as the primary point of contact for both prospective and existing customers, owning conversations from initial inquiry through sign-up, follow-up, and ongoing support. You will manage outbound expansion efforts and inbound inquiries across multiple channels - including phone, text, and email.

This position is well-suited for someone who enjoys working toward measurable goals, building trust through conversations, and maintaining responsibility for both revenue outcomes and customer experience.

Job Responsibilities:

Sales:

• Meet and consistently work toward exceeding individual sales goals and performance metrics
• Handle inbound sales calls, website inquiries, and lead form submissions, converting interest into sales
• Make up to 100 outbound calls per day to warm leads, past customers, and open opportunities to generate new revenue during active sales campaign periods 
• Qualify prospects by identifying customer needs and recommending appropriate Yard Guard services and programs
• Present pricing, service plans, and estimates clearly and confidently
• Maintain defined conversion rate goals on inbound and outbound sales opportunities
• Follow up on open estimates and proposals to close sales in a timely manner
• Accurately document sales activity, call outcomes, and opportunities in the CRM
• Balance a consultative, customer-first approach while confidently asking for the sale

Service:

• Maintain an excellent customer experience that results in customers who are cheerleaders for Yard Guard
• Serve as a primary point of contact for existing customers via phone, text, and email
• Assist current customers with service questions, scheduling, and troubleshooting
• Resolve customer concerns with empathy, professionalism, and a solutions-oriented mindset
• Own the organization and accuracy of customer records in the CRM
• Identify opportunities to enhance customer satisfaction, whether through service upgrades, proactive solutions, or additional offerings.
• Work collaboratively with internal teams to ensure smooth service delivery.

Our Values:

These are the foundation from which all of our decisions are made and we will want the candidate to do the same. 

Check out our values here to ensure you align: https://yardguardmt.com/about/

Competencies: 

• Must have an almost obsessive passion for our customers and their satisfaction with the brand and services.
• Clearly displays competent communication skills; verbal and written
• Handles all situations with empathy, ensuring that the customers' concerns and emotions are handled kindly and exhibit conflict resolution skills
• Comfortable working toward measurable sales goals and performance metrics
• Confident in making outbound calls and handling sales conversations by phone
• Manages their time well and can efficiently handle multiple different inquiries per day
• Maintains critical attention to detail so that all customer accounts are accurate 
• Can identify opportunities to provide value to our customers while not being overly pushy
• We ask that this individual is highly self motivated and is a constant learner, finding better ways to improve themselves and Yard Guard.
• You need to take your work seriously, but not yourself. We encourage Hawaiian shirts on Fridays. 
• This candidate will represent our culture and values, using them as the foundation for all decisions made.
• This candidate is adaptable to a fast-paced environment

Our offer to you: 

• Competitive wages, benefits and advancement opportunities
• Ability to earn more for meeting and exceeding goals
• Enjoyable place to work and learn
• Paid educational opportunities

PLEASE NOTE: Our interview process will require an in person interview. If you do not currently live in Bozeman or will not be officially moved here within in the next 60 days, please do not apply. We are excited you want to move here too, we just need people who are committed to being in Bozeman! Thanks for understanding. 

Requirements

• Past success in a sales, inside sales, or customer-facing role
• Experience working toward goals, quotas, or conversion metrics preferred
• CRM or call-tracking experience is a plus
• Cannot currently be in school (High School or College). The schedule doesn’t work with our seasonal schedule 
• You don’t need to know a thing about lawn care. If you have the other competencies, we can teach you the rest!

Benefits

• PAY $25.00-$30.00 / Hour BOE
• 401K 5% match
• 100% paid health, dental, and vision insurance
• Paid Time Off, Holidays, and Sick Days (We take the week of 4th of July off!)
• $1,000 in company services 
• Performance based bonuses
• Company provided uniforms, snacks, meals and beer!
• 10 PTO days & 5 paid sick days 
• 9 paid company holidays plus: 4th of July week, 4 day Labor Day weekend, extended Thanksgiving, and Christmas week off