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Hybrid Business Analyst - Partner Product Delivery

TravelHRPortal · New South Wales, Australia, Australia · Hybrid

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Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You’ll do on a Typical Day :-

  • Support, develop and maintain Amex GBT Select solutions across different countries and GDS’
  • Act as subject matter expert for Amex GBT Select sales and client management with regards to Amex GBT’s product offering, technical scope, etc.
  • Support the Product Manager and Owner to prioritize customer and Amex GBT development needs.  Create user stories and work with vendors and internal teams to define requirements and delivery schedules
  • Interpret business requirements, identify and create test strategy approach, build robust test scripts and execute the end-to-end test process.  Identify and communicate test status and risks
  • Support the integration of new products/functionality into Amex GBT end-to-end processes
  • Update product materials and reference/training/support documents including adaptations / translations if required
  • Collaborate with internal & external stakeholders, including release communications
  • Work with global team members to ensure efficient and consistent processes

What We’re looking for :-

  • Solid experience working with travel technology and systems
  • Strong analytical and problem-solving skills
  • Ability to work with integrated systems, including identifying and resolving dependencies
  • Familiarity with online booking tools (B2B & B2C), agent point-of-sale tools and booking processes, Amadeus and Sabre, and downstream fulfilment systems
  • Project Management experience coordinating multi-functional teams
  • Knowledge of agile, scrum and other development methodologies
  • Excellent written and verbal communication skills with an ability to engage both technical and non-technical stakeholders
  • English language proficiency
  • Planning and scheduling skills to handle busy workload and multiple demands from internal and external customers
  • Comfortable working with globally dispersed and remote teams

Preferred qualifications:

  • Knowledge of Energy, Mining, Marine and transport travel logistics and operations
  • Additional languages will be considered a plus but are not necessary

     

Location

New South Wales, Australia

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

  • Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

  • Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

  • Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

  • We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

  • And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!