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Reservationist

Inns of Aurora · Aurora, Estados Unidos De América · Hybrid

  • Oficina en Aurora
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Description

$18-25 hourly depending on experience

*This position does have the option to be a hybrid position but does require in person training*

INNS OF AURORA, LLC CORE VALUES:

While our employees’ skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook:

• Courage

• Initiative

• Dependability

• Flexibility

• Integrity

• Judgment

• Respect for others

Position Purpose:

Under the direction of the Reservation Manager, the Reservationist will provide a seamless guest experience by securing accommodation, dining, Spa, and resort experience reservations with a professional and approachable demeanor.

**Weekend and Evening Availability is Required**

Responsibilities/Duties/Functions/Tasks:

  • Secure all resort reservations (accommodations, experiences, and dining) via phone and electronic booking channels.
  • using available resources to accommodate guest requests within parameters
  • Communicate with guests primarily via phone and e-mail, occasionally in person.
  • Act as a brand ambassador to curate "the perfect stay" for each and every guest
  • Provide back-up support for guest services staff members, as needed.
  • Ability to manage multiple systems simultaneously, leverage technology to increase efficiency and drive productivity
  • Strategically up-sell guests to maximize revenue
  • Provide tours to guests, if requested
  • Provide support for Sales Department
  • Maintain an approachable, knowledgeable, and accommodating attitude
  • Answer general inquiries and direct phone calls to their appropriate departments
  • Handle guest complaints with empathy and work to bring resolution to issues with little direct support from supervisor
  • Maintain knowledge of current area events, activities, and hours of operation
  • Maintain knowledge of guest policies, room rates, and availability
  • Other duties, as assigned

Requirements

  • High school degree
  • Comfortable working in a highly technical, multi-system driven environment
  • Knowledge of high-touch operations and service requirements
  • Ability to work independently and exercise excellent judgement
  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Office programs and strong computer literacy
  • Ability to multi-task effectively under fast-paced working conditions
  • Must demonstrate a professional demeanor and possess highly developed interpersonal skills
  • Flexibility with hourly schedules, including weekend, holiday and evening availability

PREFERENCES

  • Prior experience in hotel operations/ reservations
  • Experience working with Stay n' Touch PMS and Synxis CRS
  • Specialized historical knowledge of Cayuga County
  • Extensive knowledge of arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inn
  • Familiarity with IOA properties

Benefits

We are proud to offer outstanding benefits to all of our employees.

Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages.

Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits.

We are proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.