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Description

About the Home Services Program

IHR Home Services focuses on helping NE Seattle homeowners proactively maintain their homes through:

• Membership-based home maintenance plans
• Home Health Reports and maintenance inspections
• Seasonal and annual maintenance programs for exterior & interior upkeep
• Handyman and quick task repair services
• Small remodel projects

Current services include drywall repair, painting touch-ups, millwork adjustments, weatherization, deck and patio upkeep, pressure washing, gutter cleaning, caulking, smart home setup, seasonal maintenance visits, and more.

The program also includes membership offerings that provide homeowners with scheduled maintenance visits, priority booking, tailored maintenance checklists, and ongoing home support.

The Role

We’re seeking a highly organized, hands-on, entrepreneurial Home Services Program Manager to lead and grow IHR’s Home Services division.

This role is ideal for someone who enjoys building systems, solving problems independently, and working directly with homeowners to deliver high-quality service. You will be responsible for developing, organizing, executing, and improving the program while also performing handyman and home maintenance work in the field.

You’ll operate as the primary day-to-day lead for the Home Services division – coordinating scheduling, communicating with clients, performing repairs and maintenance work, managing invoicing, overseeing memberships, improving systems, and helping shape the long-term growth of the program.

You’ll work closely with company leadership but will have significant ownership and autonomy in how the program operates and evolves.

This role begins as a highly hands-on, field-based position, with the Home Services Division Lead serving as the primary person onsite completing work, building client relationships, and establishing operational systems for the division.

As the program grows, the long-term vision is to build a small field team that supports day-to-day service execution, allowing this role to evolve into a more operations-focused leadership position overseeing scheduling, team coordination, customer experience, and continued program growth.

This role is designed for someone who is excited by the opportunity to help build and shape a growing division with long-term leadership potential.

About Us

At Innovative Home Renovations (IHR), our mission is to reshape the perception of the remodeling industry in NE Seattle. We're a small, dedicated team committed to delivering exceptional service, high-quality craftsmanship, and building lasting relationships with our clients and the community.

Through our Home Services division, we help homeowners maintain, improve, and enjoy their homes. Our services include handyman repairs, seasonal maintenance, annual home health inspections, post-remodel support, and membership-based maintenance programs.

We take pride in doing things differently — and we're looking for people who do too.

About You

You are entrepreneurial, proactive, and energized by the opportunity to build something from the ground up. You enjoy balancing hands-on field work with operational problem-solving and take pride in creating systems that improve efficiency, organization, and customer experience.

You’re comfortable working independently, making informed decisions, and taking ownership of both the client experience and the long-term success of the program.

You communicate professionally, build strong relationships with homeowners and trade partners, and approach challenges with a practical, solutions-oriented mindset.

Ideally, you have a strong background in handyman or residential maintenance work, combined with the organizational and leadership skills needed to help grow and operate a service-based division.

Requirements

Key Responsibilities

Program Operations & Management

• Lead the day-to-day execution and continued development of the Home Services division
• Build and improve systems, workflows, scheduling processes, and operational procedures
• Coordinate client communication, scheduling, proposals, invoicing, and follow-up
• Manage Home Services memberships and seasonal maintenance schedules
• Help shape long-term growth strategies for the division
• Identify opportunities to improve efficiency, customer experience, and profitability

Sales & Business Development

• Respond promptly and professionally to new Home Services inquiries and leads
• Meet with prospective clients to assess needs, explain service offerings, and build trust-based relationships
• Help grow the Home Services membership program through exceptional customer experience, referrals, and long-term client relationships
• Identify opportunities for additional maintenance services and small project work that align with homeowner needs
• Support long-term growth goals for memberships, recurring services, and small project opportunities
• Contribute to refining the sales process, membership experience, and customer onboarding systems over time

Small Projects Management

• Manage small residential improvement and remodel projects from planning through completion
• Build project schedules, coordinate trade partners, and oversee day-to-day project execution
• Communicate proactively with homeowners regarding schedule, scope, and project progress
• Coordinate materials, subcontractors, and site logistics to maintain organized and efficient project flow
• Help ensure projects are completed professionally, efficiently, and in alignment with IHR quality standards

Home Maintenance Services

• Perform handyman repairs, home maintenance tasks, and seasonal services in the field
• Conduct Home Health Reports and maintenance inspections
• Complete work professionally, safely, and efficiently while maintaining high-quality standards
• Troubleshoot homeowner concerns and provide practical solutions
• Coordinate material procurement and small project logistics
• Maintain organized records of completed work and client recommendations

Client Experience & Communication

• Build strong, long-term relationships with homeowners
• Communicate clearly, professionally, and proactively with clients
• Educate homeowners on preventative maintenance and long-term care strategies
• Deliver a high-touch customer experience aligned with IHR’s brand and values
• Help homeowners feel confident, informed, and supported throughout the services process

Membership Program Support

• Coordinate seasonal visits and maintenance scheduling for Home Services members
• Help maintain tailored maintenance plans and post-visit reports
• Support implementation and refinement of membership offerings
• Assist with improving retention, renewals, and overall membership experience

What Success Looks Like

• Homeowners trust IHR as their long-term home maintenance partner
• The Home Services program operates smoothly, professionally, and profitably
• Clients receive proactive communication and exceptional service
• Membership clients remain engaged and satisfied
• Systems and processes become increasingly organized and scalable over time
• The division grows through strong client relationships, referrals, and repeat business
• IHR strengthens its reputation and visibility throughout NE Seattle as a trusted resource for ongoing home maintenance and small projects
• The Home Services membership program continues to grow, creating a more predictable and recurring revenue stream for the company
• More homeowners are introduced to IHR through the Home Services division, creating long-term relationships and future remodeling opportunities

Requirements

• Strong handyman and residential home maintenance experience
• Ability to independently perform a wide range of small repair and maintenance tasks
• Excellent organizational and time management skills
• Strong communication and customer service abilities
• Comfortable operating independently with a high level of ownership and accountability
• Experience managing schedules, client communication, invoicing, or small project logistics, including Trade Partner communication and coordination
• Valid driver’s license with a clean driving record
• Ability to lift and carry tools/materials as needed
• Comfortable using technology for scheduling, communication, documentation, and invoicing.

Preferred (Not Required)

• Experience building or managing a handyman, maintenance, or service-based program
• Familiarity with membership-based service businesses
• Basic estimating or proposal-writing experience
• Experience with CRM systems, scheduling software, or invoicing tools
• Knowledge of NE Seattle neighborhoods and homeowners

Benefits

• $100K - $140K (DOE)
• Health, Dental, & Vision Insurance (IHR covers 75% of premiums)
• Basic Life Insurance (IHR covers %100)
• 401(k) retirement plan with 5% employer match
• 20 days Paid Time Off + 5 paid holidays
• Company branded vehicle
• Continuing education and professional development opportunities