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CRM Delivery Manager

Crown Agents Bank · London, Reino Unido · Hybrid

  • Professional
  • Oficina en London
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Company Description:

Crown Agents Bank is a vastly growing and regulated UK bank that connects emerging and frontier markets to the rest of the world, using FX and payments technology. We are transforming the way payments and FX move through emerging markets, reducing friction so that more money gets to those who need it. Emerging markets payments are usually challenging, expensive, unreliable and opaque. Our solutions help fix these pain points. Ultimately, we connect traditionally hard-to-reach regions to global financial infrastructure, giving access to the best prices and the fastest, most reliable settlement.

FX and cross-border payments are often complex and expensive, especially when operating in emerging markets. Crown Agents Bank (CAB) wraps its deep and trusted relationships and strength of network around innovative digital capabilities, and cross-border transaction banking solutions to enable fintech, corporates, governments, development organisations and banks to move money to, from, and across often hard-to-reach markets.

Job Description:

This role is to deliver an enterprise-wide CRM solution.

Role Responsibilities:

  • Create, manage and track the overall project plan to exit Nimbus
  • Liaise with key vendors to confirm requirements and solutions for specific components (including working with existing CAB projects where they will provide the alternative solutions)
  • Wok with IT and Procurement partners to secure good commercial terms for new solutions
  • Oversee technology and business implementation including development (in-house and/or external vendors; testing, training and other operational readiness activities
  • Prepare for and run key governance fora including the steering committee and working group
Qualifications:
  • Degree (or equivalent) in relevant field
  • 10+ years of financial services change delivery experience, preferably in Payments/FX/Banking
  • Deep experience in delivering CRM projects and Microsoft Dynamics 365 is essential

 

Additional Information:
  • Hybrid working
  • Contributory personal pension plan: - Minimum: Employee 2% and Employer 7%. Employer matches contributions in 1% increments to a maximum of: Employee 5% and Employer 10%
  • Life Assurance – 4 times annual salary
  • Group Income Protection
  • Private Medical Insurance – this may include cover for partner and or children at company cost. Cover includes Optical, Dental and Audiology
  • Discretionary Bonus
  • Competitive Annual Leave
  • 2 Volunteering Days
  • Benefit Hub