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Retail Area Manager en Emma-sleep

Emma-sleep · Paris, Francia · Remote

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What you'll do:

  • Support new store launches in France, helping coordinate with franchise and store partners to ensure smooth openings, proper training, and operational readiness.
  • Track store performance and support revenue growth by monitoring trends, helping optimize costs, and flagging risks early.
  • Monitor OTIF (On-Time, In-Full) deliveries, support inventory tracking, and help resolve day-to-day operational issues with logistics teams.
  • Help apply and roll out playbooks and best practices across stores, contributing ideas to improve conversion rates and customer experience.
  • Track NPS and customer feedback, support store staff with ongoing training needs, and help implement improvements.
  • Support store audits, assist with mystery shopping programs, and help maintain accurate reporting on sales, marketing performance, and inventory.

    • Who we're looking for:

  • Comfortable working on store launches and supporting performance improvements.
  • Strong with data and numbers, especially around store performance, inventory, and customer feedback.
  • Hands-on problem solver who can react quickly in fast-paced environments.
  • Collaborative and comfortable working with franchise partners, store teams, and internal stakeholders.
  • Customer-focused and motivated to improve in-store experience and satisfaction.
  • Fluent in English and French, other European languages are a plus.

    • What we offer:

  • Growth opportunity in a rapidly growing company.
  • Supportive team environment, working locally and globally.
  • Career development with access to continuous learning and training.
  • Competitive compensation and health benefits.
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