Access Services Coordinator en Lucasmuseum

 

 

POSITION SUMMARY

The Access Services Coordinator oversees the coordination of the reference desk schedule and supports daily public service operations within the library, working closely with members of the Library and Volunteer departments. This role is responsible for maintaining library stacks, managing patron accounts, processing holds and interlibrary loan requests, resolving account issues, tracking user statistics, and monitoring the use of library spaces to help identify operational and staffing needs.

Reporting to the Director of Library and working closely with the Library team, the Access Services Coordinator supports the development and implementation of workflows and policies related to research, circulation, and public services. This position performs paraprofessional duties, primarily at the public service desk. In the future, the role may also assist with coordinating student workers, interns, and volunteers assigned to the library and support the processing of new and existing library and archival acquisitions as needed.

This position requires flexibility to cover and/or supervise the Access Services Desk during museum hours, including evenings and weekends as needed.

Analytical Rigor: Simplifies complex problems by using critical thinking to evaluate problems, gathering information, incorporating multiple perspectives, understanding causes, and identifying best-possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. Adopts an audience-centric approach, understanding the needs of the audience and incorporating them, as appropriate, into the decision. 

Courageous Communication: Intentionally works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals. Values diverse input and working with others as a way to achieve the best output possible. 

Collaborative Excellence: Displays courage when handling difficult conversations and genuinely and intentionally communicates. Relays key messages effectively, targeted to specific audiences. Identifies others' communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, and values feedback from team, peers, and leaders. 

Adaptive Resilience: Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity. 

Inclusive Interaction: Actively contributes to an environment in which all employees feel a sense of belonging, valued for their differences and empowered to participate and contribute freely. 

An individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training, and/or work experience required:

H.S. Diploma or GED is required; bachelor’s degree is preferred

Three years’ library experience preferred

One year of supervisory experience is preferred

Proficiency with library systems and databases

Excellent communication skills, both written and verbal

Multilingual speaking is a plus

A high degree of proficiency in the MS Office suite, including Excel, Word, and PowerPoint, is desired

Excellent customer service skills

Ability to work on a flexible schedule that may include days, evenings, and weekends

Regular and reliable attendance is required

Collaborates with Technical Services, Special Collections and Archives staff to develop methods for effective quality control in circulation of workflows

Must be able to move from place to place within the location; lifting items weighing up to 50 lbs.

Ability to sit for long periods of time and to maintain focus on projects such as computer screens or detailed paperwork

 

 

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The Lucas Museum of Narrative Art is dedicated to the art of illustrated stories. Our mission is to inspire and connect people through the exploration of visual stories and their influences in society. 

 

Our internal and external practices are shaped by the following beliefs and behaviors.

 

People First: We meet people wherever they are (physically, intellectually, emotionally). Our inclusive practice connects who people are and what they find emotional in works of art.

 

Inspired: We believe that art can move you to feel, think, reflect, and act.

 

Collaborative: We believe that nimble thinking and working together yield exponential results. 

Amplify the social impact of storytelling and illustration. 

 

Connect to a broad and diverse public.

 

Create a healthy and durable institution.