At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. For over 180 years, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.
The Senior Principal, Operations and Insights will lead D-U-N-S Expansion and transformation, orchestrating cross-functional workstreams across product, technology, data operations, corporate communications and customer experience teams globally. This role will serve as the single point of accountability for program execution, risk mitigation, and executive-level reporting.
The Senior Principal, Operations and Insights will bring deep experience in enterprise transformation, product lifecycle management, and stakeholder alignment across a complex, matrixed organization. A critical component of this role will be the proactive coordination and alignment across all impacted functions to ensure a seamless customer experience.
Key Responsibilities:
Lead global transformation programs across all systems, products, and customer touchpoints, ensuring alignment with strategic business goals.
Planning and executing remediation strategies to mitigate risks and ensure continuity, including customer communication plans, support readiness, and operational adjustments.
Driving cross-functional readiness testing and validation, ensuring that all internal teams and customer-facing functions are fully prepared for each phase of the transformation.
Establish and manage a comprehensive program governance framework, including executive level reporting, steering committees, workstream leads, and risk management protocols which include providing a regular update to the Enterprise Risk Committee on progress towards overall risk remediation.
Coordinate impact assessments, remediation planning, and execution across internal systems and customer-facing platforms, including the potential engagement of external vendors to support platform delivery, customer readiness assessments and subsequent remediations.
Drive alignment and build consensus across cross functional teams including Product, Technology, Data, Legal, Compliance, and Customer Operations to ensure seamless implementation globally.
Skills Needed
Bachelor’s Degree with major in Business Administration, Technology or related disciplines.
At least 15 years’ leadership experience in pre-sales / solutions consulting/ product management/ project management.
Strong understanding of market research, competitive analysis, and customer needs assessment.
Proven track record of developing strategy and managing all aspects of a global program from planning to execution.
Analytical capabilities, results oriented, with proven ability to multitask and prioritize.
Excellent communication and presentation skill, with experience in dealing with senior management and all levels including across matrix teams
Independent, detailed oriented, and a good team player.
Ability to effectively collaborate with cross-functional teams including marketing, sales and analytics teams
Ability to proactively translate business goals into product requirements.
Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action.
Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies.
Willingness to travel in the interests of the business.
Proficiency in Microsoft Office Suite skills
Additional Information
Benefits We Offer
· Generous paid time off in your first year, increasing with tenure.
· Up to 16 weeks 100% paid parental leave after one year of employment.
· Paid sick time to care for yourself or family members.
· Education assistance and extensive training resources.
· Do Good Program: Paid volunteer days & donation matching.
· Competitive 401k with company matching.
· Health & wellness benefits, including discounted Wellhub membership rates.
All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.
Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to [email protected] to let us know the nature of your accommodation request and your contact information.
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