Customer Education Specialist en Agiloft

As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloft’s certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle.

Top analysts like Gartner, Forrester, and IDC agree, all showing Agiloft as a leader in the CLM space. Our no code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for all organizations.

We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that “EX = CX”: when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day.

What You’ll Do

Design and develop scalable customer education content for Agiloft products

Create training modules, job aids, walkthroughs, videos, hands-on labs, and other customer-facing learning materials

Deliver live customer webinars, workshops, and instructor-led training sessions

Facilitate hands-on learning experiences both virtually and at in-person customer and industry events

Travel for customer onsite training, workshops, conferences, and other customer education events (estimated quarterly, potentially monthly)

Build learning experiences focused on product adoption, business outcomes, and real-world use cases

Collaborate cross-functionally to identify training gaps and prioritize customer education initiatives

Translate complex CLM concepts and workflows into clear, engaging, easy-to-follow learning experiences

Use AI-assisted tools and emerging technologies to support scalable content development and customer education initiatives

Build and maintain demo environments in a no-code platform

Contribute to training strategy, learning standards, templates, and scalable program development

Track training projects and manage content updates as Agiloft products evolve

Use customer feedback and adoption insights to continuously improve learning programs

What We’re Looking For

2–5 years of experience in customer education, technical training, product enablement, or a related field

Experience with Contract Lifecycle Management (CLM) platforms or legal technology

Experience in customer education, product adoption, customer enablement, or customer success-focused training programs

Experience creating customer-facing learning materials SaaS or enterprise software products that support software adoption and user engagement

Strong facilitation and presentation skills with the ability to confidently lead customer training sessions independently

Experience developing eLearning and multimedia training content using tools such as Articulate Rise, Storyline, and Camtasia

Ability to simplify technical concepts and connect product functionality to practical business use cases

Strong AI literacy, adaptability, and enthusiasm for emerging AI technologies

Comfort experimenting with and adopting AI-assisted tools to improve content development and learning workflows

Strong organizational skills and attention to detail

Experience collaborating across multiple teams and managing projects with competing priorities

Comfortable working in evolving environments and helping shape new programs and processes

Ability to learn software products quickly and build basic no-code demo environments

 

Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at [email protected].

 

Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply.

Applications will be reviewed as submitted. There will be no application deadline for this opportunity.