D2C Analytics and Insights Manager en Payjoy

Contribute to the design and execution of strategic initiatives, ensuring clear alignment with business goals and measurable progress over time.

Combine quantitative and qualitative analysis to identify opportunities for growth, support business case development (including for cross-functional stakeholders), and prioritize initiatives to grow the D2C channel globally.

Design and maintain dashboards and reports to support deeper analysis, standardize reporting processes, and ensure data accuracy.

Monitor and report on key KPIs, highlighting performance trends, execution gaps, and actionable insights to guide decisions.

Work with Finance and Risk teams to create financial projections used to measure and actively manage the performance of the channel and determine budget allocations.

Conduct strategic research, competitive benchmarking, and uncover customer insights (including surveys, analysis of digital behavioral data, etc.) to inform decision-making and uncover growth opportunities.

Assist in the preparation of materials for internal business reviews, planning cycles, and leadership updates.

Past experience in strategy, consulting, growth, or business ops roles.

Analytical skills with a data-driven approach - is able to quantitatively diagnose root causes and use data to formulate recommendations. Strong Excel/Google sheets skills are a must. SQL skills are strongly preferred. Familiarity with BI tools (e.g., Tableau, Power BI, Hex) is a plus.

Basic to intermediate financial modeling skills preferred.

Highly organized - can manage multiple workstreams with a variety of stakeholders simultaneously. 

Strong oral and written communication skills (skill in PowerPoint is required)

Demonstrated ability to work cross-functionally and drive alignment across teams.

Self-driven and results-driven, willing to work in a dynamic, high-change environment.