Creative Operations Senior Manager en Graza

Description

Overview
We’re hiring a Creative Operations Senior Manager to own and scale how creative work gets done across the business.

This role sits at the center of Creative, acting as both operator and architect. You will bring structure to ambiguity, design scalable systems, and serve as the source of truth across all creative workstreams. Partnering closely with Creative, Marketing, Brand, and cross-functional teams, you will ensure work is delivered efficiently, on time, and at the highest level of quality.

You don’t just manage projects—you build the infrastructure that enables a high-performing creative team to operate at scale.

Key Responsibilities

End-to-End Creative Execution

• Own the full lifecycle of all creative workstreams (brand campaigns, marketing, packaging, and brand initiatives) from intake through final delivery
• Define timelines, milestones, and approval paths across all projects
• Ensure all work is delivered on time, on brief, and at a high standard
• Act as the central point of accountability for project health, deliverables, and deadlines

Resource Planning & Workflow Management

• Partner with Creative Director to allocate resources and manage capacity across all workstreams
• Balance workload across designers, copywriters, and production partners
• Build and optimize end-to-end workflows and intake processes to improve speed, clarity, and execution quality
• Own project management systems (Asana as source of truth) and ensure consistent usage across teams

Cross-Functional & Operating Infrastructure

• Define how Marketing, Brand, Sales, and Ops engage with Creative (intake, prioritization, approvals, and delivery)
• Ensure the right stakeholders are involved at the right time to reduce friction and rework
• Design and run the team’s operating cadence to keep work moving efficiently

Production, Packaging & Asset Management

• Own operational planning and execution across production and packaging including photoshoots, campaign assets, and packaging development from concept through delivery
• Manage packaging workflows and vendor relationships including timelines, approvals, and production readiness
• Oversee production timelines and budgets in partnership with Creative and Marketing
• Build and maintain digital asset management (DAM) systems, including standards for naming, versioning, and organization

Performance, Risk & Optimization

• Track key creative operations metrics (timelines, throughput, utilization, revision cycles) to identify bottlenecks and inefficiencies
• Proactively flag risks, resource constraints, and timeline issues with solutions
• Ensure all deliverables meet quality and readiness standards before final delivery
• Continuously improve systems, workflows, and processes as the organization scales

Requirements

Who We’re Looking For

• 7–10 years of experience in creative operations, project management, production, or a similar role within a fast-paced brand or agency environment
• Proven experience building and scaling creative workflows, systems, and operating rhythms (not just managing projects)
• Strong background supporting multi-channel marketing workstreams (brand, marketing, packaging, and campaign production)
• Deep experience with project management tools (Asana strongly preferred), Slack, and Google Suite
• Strong understanding of resource planning and capacity management across creative teams
• Experience working across fast-moving creative environments with multiple stakeholders and tight timelines
• Exceptional organizational, problem-solving, and critical thinking skills with strong attention to detail
• Clear and confident communicator with the ability to align and influence cross-functional teams
• Highly proactive, solutions-oriented, and comfortable operating in ambiguity
• Obsessed with improving how work gets done—always looking to simplify, streamline, and scale systems

Bonus

• Experience working in-house at high-growth consumer brands (CPG preferred)
• Experience working closely with Creative Director, Brand, and Marketing leadership
• Experience implementing or improving DAM or project management systems at scale
• Passion for building high-functioning, efficient creative organizations

Benefits

The base pay range for this position is $120,000-$140,000 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. 

401K, medical, dental, vision, wellness programs and paid time off benefits available.