Microsoft 365/ O365 Support Engineer – L1 en TechVedika

Company Description

We are an Artificial Intelligence (AI) focused product engineering company, providing our customers in healthcare, retail & e-commerce, manufacturing, and hospitality sectors with cutting-edge products & solutions, harnessing Big Data Analytics, Vision Analytics, and IoT.

Ever since our inception in March 2010, Tech Vedika has been

• Great Place To Work Certified™(May 2022-May 2023) Organization 
• Top 50 I Mid-Size India’s Best Workplaces for Women 2022 !
• Top 10 Most Disruptive Face & Image Recognition Solution Providers’2020 – Analytics Insights
• Top 10 Healthcare Analytics Solution Providers’ 2019- Healthcare Outlook Magazine
• Top 20 most amazing AWS Service Providers – CIO Review India 2018

We strive for simple, elegant tech solutions to perform complex tasks. As a scalable technology partner, we enable organizations to improve operational efficiency and unleash new business potential

Job Description

Provide L1 support for Microsoft 365 incidents and service requests, ensuring timely resolution and adherence to SLAs
Perform Windows Administration tasks, including basic system configuration and user management
Monitor Microsoft 365 services using cloud monitoring tools and dashboards; analyze alerts and take proactive actions . Hands-on experience in Windows or Linux administration (any one required)
Work with at least one cloud platform (AWS or Azure) for basic support and operations
Administer users, groups, roles, and licenses across Exchange Online, Teams, SharePoint Online, and OneDrive
Manage the user lifecycle, including onboarding, role changes, offboarding, password resets, MFA enrollment, and access troubleshooting
Diagnose and resolve technical issues by following SOPs, security policies, and incident management processes
Collaborate with client SPOCs and internal L2/L3 teams to escalate complex issues and implement solutions
Maintain effective communication with end users, provide timely updates on tickets, and ensure high-quality customer service
Prepare and update daily/weekly status reports; document incidents, resolutions, and contribute to knowledge base articles

Qualifications

Required Skills & Qualifications
1–2 years of relevant experience in IT support or Microsoft 365 administration
Diploma, Graduate, or Engineering qualification with strong written and verbal communication skills
Willingness to work in 24/7 rotational shifts and support users across different time zones
Preferably Male candidates only and who can work from Office only 

Hands-on experience in Windows or Linux administration (any one required)
Hands-on experience with Microsoft 365 / Office 365 administration (Exchange Online, Teams, SharePoint, OneDrive)
Knowledge of Microsoft Entra ID (Azure AD) and RBAC / access management
Hands-on experience with at least one cloud platform: AWS or Azure
Familiarity with cloud monitoring tools (Admin Center, Service Health, Azure Monitor) and ITSM/ticketing systems
Basic understanding of Windows Administration and end-user troubleshooting
Strong problem-solving, interpersonal, and customer service skills
Ability to work independently as well as in a team environment

Additional Information

At Tech Vedika, we are looking for talented individuals who want to work with driven people. Attain success while working on interesting projects with a culturally diverse group of individuals.

Perks & Benefits: 

• Health Insurance
• Meal Vouchers
• Learning Aids
• Client/Customer Interactions
• Working with great minds 

If you want an exciting and dynamic career with unlimited growth potential, then Tech Vedika is the place for you!