- Oficina en Zürich
Description
Your Mission
Batgroup is looking for a battle-tested Chief Operating Officer to lead and scale the operational backbone of our brands. You will oversee the entire agent and customer lifecycle, from recruitment and training to payroll. You will be a core pillar of the Executive Team with regular exposure to the Board of Directors, shaping the long-term strategic direction of Batgroup.Your mission is to transform complex, high-scale operations into a seamless operational engine that consistently delivers 5-star service at scale.
Your Responsibilities
Strategic Operations & Scalability
Operational Excellence: Refining and unifying our service model across all regions to ensure consistent, high-quality management of our expanding workforce.
Efficiency: Optimize the Cleaning Agent Lifecycle (Recruitment → Training → Payroll → Retention) & the Client (Onboarding, Retention, Upselling) to reduce churn and maximize quality.
- Tech-Enabled Operations: Partner directly with the CTO and Product teams to automate workflows, upgrade our operational tooling, and reduce manual overhead across the agent and client lifecycle.
Departmental Leadership
Recruitment & HR Admin: Oversee the high-volume recruitment engine and the complex HR administration (payroll and legal compliance) for 4’000+ cleaning agents.
Customer Service: Lead the multilingual support teams to ensure industry-leading response times and satisfaction scores (set and enforce KPI’s at scale).
The Academies: Drive the Swiss Cleaning Academy’s strategy, ensuring training programs are rigorous, scalable, and directly impact our 5-star service quality.
International Management (Swiss & Lisbon Hubs)
Manage the synergy between our Swiss headquarters and our Lisbon operational hub.
Ensure cultural alignment and operational consistency across borders.
Travel as needed to lead teams on the ground and audit local performance.
Financial & Resource Management
- P&L Accountability: Manage the operational budget, monitor financial performance, and ensure capital is allocated efficiently to drive ROI.
- Resource Allocation: Ensure the company has the necessary infrastructure, technology, and human capital to meet its goals.
- Risk Mitigation: Identify operational risks and implement robust internal controls and compliance measures.
Year 1 Success
- Establishing Global Delivery: Swiss and Lisbon operational hubs have been bridged into one unified engine.
- Ruthless Retention Focus: Churn across customers, cleaner and support staff is trending down.
Repeatable Processes: A scalable quality-control framework is embedded, improving measures across your P&L.
Requirements
- Experience: 10+ years in operations, with at least 3–5 years in a C-level or VP Ops role within a mid-to-large organization (500 to 2,000+ employees).
- Scale-up DNA: You’ve successfully guided organizations from scrappy startup beginnings into structured, high-performing scale-ups, building strong departments and foundations along the way.
- Data-Obsessed: You live in the dashboards. You understand how a 1% shift in agent retention or recruitment conversion impacts the total group P&L.
- People Leader: You have managed large, diverse and international teams and know how to inspire excellence.
- Resilience: You are comfortable with the "Swiss-level" of quality and the "Startup-level" of speed.
Benefits
-Executive Base Salary: A competitive base salary aligned with the Swiss services and scale-up market.
-Short-Term Incentive (STI) Bonus: A generous annual performance bonus tied directly to group P&L, retention, and operational efficiency metrics.
-Pension Plan: A private Swiss pension scheme (LPP/BVG) with employer contributions to maximize long-term security.
-Comprehensive Insurance: Health, accident and daily sickness allowance insurance, ensuring peace of mind for you and your family.
-Equity Share Ownership Plan (ESOP): A substantial equity package that makes you a true partner in Batgroup’s mission and long-term valuation growth.
-Long-Term Incentive Plan (LTIP): Equity grants that vest over 3 to 5 years, rewarding sustained operational excellence.
-Milestone Bonuses: Financial kickers tied to major company milestones, such as successful growth of our Lisbon hub.
-Frictionless Travel Setup: A travel policy for your regular movements between the Swiss HQ and Lisbon hub.Executive Training: A framework dedicated to continuous leadership development, executive coaching, or elite networking organizations (e.g., YPO).
-Complimentary Batmaid Services: A dedicated cleaning allowance so you can experience our top quality service firsthand.
-Team Offsites: Regular executive offsites, leveraging our European Hubs across Switzerland (Lausanne & Zurich), Luxembourg, Warsaw and Lisbon for strategic planning and team bonding in a dynamic environment.
-Ultimate Tech Stack: A flexible tech stack to ensure you are working under the best conditions to make you successful.
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