PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
The Promoter Coordinator plays a vital operational role within the South Africa Go to Market team, supporting the effective deployment, administration, and day-to-day coordination of Brand Ambassadors (BAs) across PayJoy’s retail and kiosk network. Reporting to the National Sales Manager, this role bridges field execution and management oversight by ensuring promoter records are accurate, onboarding is completed on time, performance is monitored, and first-level issues are resolved efficiently. The Promoter Coordinator enables the sales team to operate at scale by providing structured administrative and operational support that drives BA productivity and compliance.
Responsibilities
BA Onboarding & Registration: Administer the dissemination of registration links for new Brand Ambassadors, track completion status, and ensure all BAs are fully registered and activated ahead of launch dates. Coordinate logistics for onboarding communications and virtual or in-person training sessions.
BA Master File Management: Maintain and update the BA Master File with accurate contact details, store assignments, performance status, and any changes resulting from movements, terminations, or new placements. Ensure records are current and accessible at all times.
Daily Sales Monitoring & First-Level Follow-Up: Check daily sales performance across the BA network using dashboards. Proactively follow up with underperforming or non-compliant BAs and escalate persistent issues for further action.
Promoter Movements & Transitions: Document and communicate approved promoter transfers between stores or regions. Liaise with agencies and field teams to ensure smooth transitions and that all system records reflect updated assignments timeously.
Agency Liaison & Coordination: Act as a first point of contact for agencies on minor staffing changes, BA availability queries, and day-to-day coordination tasks. Support bi-weekly agency check-ins by preparing relevant performance updates and flagging operational bottlenecks.
Fraud Training Coordination: Coordinate the logistics of fraud training sessions for BAs, including scheduling, attendance tracking, and distribution of training invites. Support the review and escalation of flagged BA profiles
Reporting & Dashboard Support: Extract and compile structured weekly performance reports from available dashboards for review. Flag non-compliance, attendance concerns, and sales trends proactively.
PayJoy Connect & Continuous Training: Ensure Brand Ambassadors have access to up-to-date training content on and track assessment completion as part of ongoing compliance requirements.
Requirements
Minimum 2–3 years of experience in a sales support, field coordination, or administrative role within a sales or marketing environment.
Advanced use of Google Sheets for reporting and analysis.
Basic SQL knowledge for data queries and reporting integrity.
Excellent analytical and problem-solving skills.
Ability to manage cross-functional processes and stakeholders.
Strong communication and reporting skills.
Benefits
100% Company Funded : Private Health Insurance for employee and immediate family
Pension Fund
Company-funded employee life and disability insurance
20 days vacation, unlimited sick leave
$2,000 USD annual Co-working Travel perk
$2,000 USD annual Professional Development perk
Phone Finance, headphone benefit, home office equipment allowance and wellness perks
Catered Lunch
Additional Information
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
Estas cookies son necesarias para que el sitio web funcione y no se pueden desactivar en nuestros sistemas. Puede configurar su navegador para bloquear estas cookies, pero entonces algunas partes del sitio web podrían no funcionar.
Seguridad
Experiencia de usuario
Cookies orientadas al público objetivo
Estas cookies son instaladas a través de nuestro sitio web por nuestros socios publicitarios. Estas empresas pueden utilizarlas para elaborar un perfil de sus intereses y mostrarle publicidad relevante en otros lugares.
Google Analytics
Anuncios Google
Utilizamos cookies
🍪
Nuestro sitio web utiliza cookies y tecnologías similares para personalizar el contenido, optimizar la experiencia del usuario e indvidualizar y evaluar la publicidad. Al hacer clic en Aceptar o activar una opción en la configuración de cookies, usted acepta esto.
Los mejores empleos remotos por correo electrónico
¡Únete a más de 5.000 personas que reciben alertas semanales con empleos remotos!
