Tutor Intelligence is building the technology and processes to let robots go where they’ve never gone before: the average American factory and warehouse. We understand that general-purpose and generally intelligent robots are going to be built in our lifetimes, and we’re not content to sit on the sidelines.
Founded by MIT alumni and backed with over $40M in funding by leading investors in AI and robotics, Tutor combines human and artificial intelligence to build something greater than the sum of its parts — a Tutor Intelligence. As an AI software company that deploys its inventions directly into the facilities that need them, every line of code, process change, and decision at Tutor has a direct impact on the physical economy.
The Role
We’re looking for an experienced Enterprise Customer Success Manager to own and grow relationships with our most strategic customers. In this role, you will act as a trusted advisor to senior operations and executive stakeholders, ensuring successful deployment, adoption, and long-term value realization of Tutor’s robotic systems.
You will take ownership of complex, multi-site customer engagements—driving alignment between customer goals and Tutor’s capabilities, while orchestrating cross-functional teams to deliver outcomes in dynamic, real-world environments. This role sits at the intersection of robotics, operations, and strategic partnership.
Beyond day-to-day success, you will play a critical role in shaping how enterprise customers adopt robotics at scale, influencing product direction, deployment strategy, and long-term account growth.
Responsibilities
Own executive relationships across enterprise accounts, from site-level operators to senior operations and business leaders, acting as a strategic partner in robotics adoption.
Drive customer outcomes and ROI, aligning Tutor deployments to customer business goals (throughput, labor efficiency, uptime, etc.) and ensuring measurable value realization.
Manage complex deployments and programs, including multi-site rollouts, stakeholder alignment, and long-term success planning.
Serve as the voice of the customer, translating operational insights into actionable feedback for product, engineering, and operations teams.
Lead cross-functional coordination across support, maintenance, engineering, and GTM teams to proactively resolve issues and improve system performance.
Own account health and risk management, proactively identifying risks, driving mitigation plans, and ensuring long-term retention.
Identify and drive expansion opportunities, partnering with Account Executives to grow deployments and deepen customer relationships.
Build scalable processes and playbooks for enterprise customer success as Tutor expands its footprint.
Requirements
5+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or similar customer-facing roles in a B2B environment.
Experience managing enterprise or strategic accounts, including navigating complex stakeholder environments.
Strong systems thinking and technical curiosity; comfortable operating at the intersection of software, hardware, and real-world operations.
Proven ability to drive outcomes and influence without authority across cross-functional teams.
Excellent communication skills, with the ability to engage both frontline operators and executive stakeholders.
Experience managing complex, multi-threaded customer engagements or deployments.
Comfortable operating in fast-paced, ambiguous environments with evolving products and processes.
Willingness to spend time on-site with customers to deeply understand operational environments.
Nice to haves (zero or more)
Experience with robotics, automation, hardware, IoT, or operational technology.
Background in warehouse, manufacturing, or industrial environments.
Experience scaling customer success processes in a high-growth company.
Exposure to multi-site enterprise rollouts or program management.
Interest in robotics and the future of physical AI.
Why This Role Is Unique
Own some of Tutor’s most strategic customer relationships, shaping how robotics is adopted at scale in real-world operations.
Work at the intersection of cutting-edge AI and physical systems, where success is measured not just in software metrics, but real-world operational impact.
Be a key player in defining how enterprise customer success works for robotics, building the playbook from the ground up.
Operate in a highly cross-functional role with direct influence on product, engineering, and go-to-market strategy.
Join during a period of rapid growth, where your impact will directly shape both customer outcomes and company trajectory.
Estas cookies son necesarias para que el sitio web funcione y no se pueden desactivar en nuestros sistemas. Puede configurar su navegador para bloquear estas cookies, pero entonces algunas partes del sitio web podrían no funcionar.
Seguridad
Experiencia de usuario
Cookies orientadas al público objetivo
Estas cookies son instaladas a través de nuestro sitio web por nuestros socios publicitarios. Estas empresas pueden utilizarlas para elaborar un perfil de sus intereses y mostrarle publicidad relevante en otros lugares.
Google Analytics
Anuncios Google
Utilizamos cookies
🍪
Nuestro sitio web utiliza cookies y tecnologías similares para personalizar el contenido, optimizar la experiencia del usuario e indvidualizar y evaluar la publicidad. Al hacer clic en Aceptar o activar una opción en la configuración de cookies, usted acepta esto.
Los mejores empleos remotos por correo electrónico
¡Únete a más de 5.000 personas que reciben alertas semanales con empleos remotos!
